Hi, I’m
Tiphanie Scott
St. George,UT
Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 24 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
years of professional experience
10
Years of Hospitality experience
Work History
New Horizon Siding & Awnings, LLc.
Business Office Manager
05.2014 - 02.2022
Job overview
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Implemented and maintained internal controls to protect financial assets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Updated reports, managed accounts, and generated reports for company database
- Resolved financial discrepancies and customer billing issues with timely attention
- Maximized cash flow through optimal billing and collection processes
- Coordinated with vendors and suppliers to facilitate timely payments
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers
Spring Gardens Senior Living
Marketing Director & Assistant Community Manager
02.2012 - 04.2014
Job overview
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Received and processed resident payments, and updated system accounts with latest information.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Evaluated property conditions and recommended improvements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Implemented property management systems to support community and expertly handle diverse needs.
- Created policies and procedures for successful community management.
- Managed community within established cost constraints.
- Fielded inquiries from current and potential community members about property and community offerings.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Implemented strategies to increase public awareness of social and community service programs.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for social and community service programs to increase awareness and funding.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics
- Built strong relationships with industry professionals and influencers
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand
- Planned and executed events and marketing programs to increase qualified leads
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Developed and presented marketing plans and reports to CEO and shareholders
- Conducted market analysis and research to identify trends and opportunities
- Created and managed marketing budget, ensuring maximized ROI
- Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies
- Created innovative strategies to drive customer engagement
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
- Conducted market research to identify new opportunities and target markets
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral
- Continually maintained and improved company's reputation and positive image in markets served
- Devised content strategy to effectively engage target audiences
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
- Generated sponsorships with related and partnering entities to enhance marketing objectives
- Mentored local personnel on best practices and protocols to maximize productivity
Community Nursing Services
Marketer
08.2011 - 01.2012
Job overview
- Built strong relationships with industry professionals and influencers.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Deployed well-coordinated campaigns, events and public relations strategies to promote Awareness.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Conducted market analysis and research to identify trends and opportunities.
- Developed and presented marketing plans and reports to Admin and Corporate.
- Continually maintained and improved company's reputation and positive image in markets served.
Rescare Homecare
Branch Manager
08.2010 - 08.2011
Job overview
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through incentive programs.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Launched new training program to boost employee skills and staff retention rate.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Utilized financial software to prepare consolidated financial statements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Evaluated and negotiated contracts to procure favorable financial terms.
The Meadows Retirement & Assisted Living
Marketing Director and Community Liaison
08.2008 - 01.2010
Job overview
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Created content and promotional materials to drive engagement and conversions.
- Built strong relationships with industry professionals and influencers.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Planned and executed events and marketing programs to increase qualified leads.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Conducted market analysis and research to identify trends and opportunities.
- Created and managed marketing budget, ensuring maximized ROI.
- Initiated sessions with sales team leaders to brainstorm new ideas and promotional strategies.
- Created innovative strategies to drive customer engagement.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Devised content strategy to effectively engage target audiences.
- Coordinated with design and media teams to develop high-quality creative assets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Mentored local personnel on best practices and protocols to maximize productivity.
Education
Hurricane High School, Hurricane, UT
GED
1996 - 1999 (3 years)
Skills
- Accounts Payable and Receivable Auditing
- Policy and Procedure Modification
- Vendor Partnerships
- Accounts Payable and Receivable
- Inquiry Requests
- Active Listening
- Credit and Collections
- Office Management Software
- Office Supplies and Inventory
- Human Resources
- Coaching and Training
- Regulatory Requirements
- Spreadsheet and Database Creation
- Home Healthcare Management
- Customer Care
- Compliance Requirements
- Employee Timesheet Processing
- Business Correspondence
- Petty Cash Disbursement
- File System Maintenance
- Administrative Management
- Report and Document Preparation
- Microsoft Office
- Office Administration
- Vendor Engagement
- Training and Development
- Material Preparation
- Billing and Invoicing
- Workload Prioritization
- Account Collections
- Inventory Control
- Vendor Communication and Negotiation
- Daily Ledgers
- Customer Feedback
- Research and Analysis
- Volunteer Relations
- Travel Accommodations
- Leadership and Change Management
- Call Forwarding
- Confidential Records Management
- Administration and Operations
- Evaluate Performance
- Creative Thinking
- Continuous Improvement Process
- Patient Correspondence
- Routine Inspections
- Meeting Coordination and Support
- Reminder Calls
- Customer Service Management
- Setting Up Referrals
- Handling Complaints
- Staff Training
- Negotiation
- Staff Management
- Business administration
- Business planning
- Sales and marketing
- Credit and collections
- Relationship building
- Account Reconciliation
- Payroll and budgeting
- Database administration
- Policy and procedure modification
- Documentation and control
- Accounts Payable and Receivable Auditing
- Lifestyle Coaching
- Course Development
- Workshop Coordination
- Relaxation Techniques
- Patient Information
- Hospice Care
- Cognitive Behavioral Management
- Billing and Insurance Claims
- Creative Solutions
- Customer Inquiries
- Individual Sessions
- Health History Documentation
- Reiki
- Aromatherapy
- Event Planning
- Business Networking
- Office Operations
- Special Events
- Developing Marketing Campaigns
- Customer Satisfaction
- Sales Presentation
- Community Advocacy
- Marketing Strategies
- Complex Problem-Solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Office Manager
New Horizon Siding & Awnings, LLc.
05.2014 - 02.2022
Marketing Director & Assistant Community Manager
Spring Gardens Senior Living
02.2012 - 04.2014
Marketer
Community Nursing Services
08.2011 - 01.2012
Branch Manager
Rescare Homecare
08.2010 - 08.2011
Marketing Director and Community Liaison
The Meadows Retirement & Assisted Living
08.2008 - 01.2010
Hurricane High School
GED
1996 - 1999 (3 years)
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