Tiphany Cordes
Omaha,NE
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Surgical Care Affiliates Inc.
06.2022 - Current
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for multiple surgeons in variety of fields.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed and motivated employees to be productive and engaged in work.
Team Coordinator
Hospice Of The Midwest
05.2021 - 05.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Addressed customer service overflow to reduce complaints.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach production targets.
- Supervised 4 co-workers.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Trained, motivated and guided on-boarding members.
- Handled day-to-day office operations and resolved any conflicts.
- Oversaw staffing, scheduling and planning for 4 employees on Hospice team.
- Maintained central calendars and shift scheduling to meet important deadlines.
- Managed team workload to reach targets for specific tasks.
- Created staff schedules, approved requested time off and updated reports.
- Conducted new-hire training regularly throughout fiscal year.
Surgery Scheduler
Boystown
12.2020 - 05.2021
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Client Care Coordinator
Iowa Home Care LLC
06.2019 - 12.2020
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Conducted case management activities and services with multidisciplinary team.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Worked with senior case managers to coordinate team development activities and trainings.
- Developed monthly schedules and assignments for volunteer staff.
CNA in Training
Humboldt County Medical Center
05.2019 - 06.2019
- Provided customized care according to individual health plan.
- Organized and managed patient charts and files.
- Worked alongside certified CNA to check vitals and tend to patient need.
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
- Offered nursing station clerical and data-entry assistance to streamline operations.
- Assisted medical supply requisitioning to maintain inventory.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Collaborated and shadowed multidisciplinary team members to plan, manage and assess treatments in care units.
- Facilitated personal hygiene management, feeding and ambulation.
Family Peer Support Specialist
Yess-Youth Emergency Svc
02.2017 - 12.2018
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Increased youth participation in pro-social activities by 90% through collaboration with therapist assistants and community resources.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Scheduler
Medical Oncology And Hematology Associates
08.2015 - 02.2017
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Managed financial documentations such as expense reports and invoices.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
- Collaborated with assistants and 5 doctors to prepare and set up rooms with adequate supplies and equipment.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Prior Authorization Specialist
The Iowa Clinic
03.2011 - 08.2015
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Authorized surgical and Medical Imaging requests in accordance with applicable plan guidelines.
- Created and maintained spreadsheets detailing medical procedures and insurance denials and approvals.
- Communicated with people from various cultures and backgrounds on application process.
Patient Access Representative
UnityPoint Health - Des Moines
01.2006 - 03.2011
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
Associate of Arts -
Des Moines Area Community College
Ankeny, IAHigh School Diploma -
East High School
Des Moines05.1997
Skills
- Quality Assurance and Control
- Verbal and Written Communication
- Team Meetings
- Teamwork and Collaboration
- Attention to Detail
- Performance Assessment
- Team Leadership and Coordination
- Shift Scheduling
- PPE Compliance
- Onboarding and Orientation
- Coaching and Mentoring
- Operational Data Documentation
- Supervisory expertise
- Passion for continuous learning
- Outpatient Procedures
- Office Coordination
- Computer Proficiency
- Patient Database Maintenance
- Scheduling Tests and Procedures
- Orthopedic Surgery
- Organization and Time Management
- Call Transfers
- Documentation Scanning
- Office Supplies and Inventory
- Adaptable and Flexible
- Schedule Coordination
- Pre-Authorization Management
- EHR Systems Expertise
- Checking in Patients
- Office Workflow Support
- Staff Leadership
- Medical Recordkeeping
- Insurance Verification
- Calendar and Appointment Management
Certification
- CPR in Adult and Child
Timeline
Surgery Scheduler
Surgical Care Affiliates Inc.
06.2022 - Current
Team Coordinator
Hospice Of The Midwest
05.2021 - 05.2022
Surgery Scheduler
Boystown
12.2020 - 05.2021
Client Care Coordinator
Iowa Home Care LLC
06.2019 - 12.2020
CNA in Training
Humboldt County Medical Center
05.2019 - 06.2019
Family Peer Support Specialist
Yess-Youth Emergency Svc
02.2017 - 12.2018
Scheduler
Medical Oncology And Hematology Associates
08.2015 - 02.2017
Prior Authorization Specialist
The Iowa Clinic
03.2011 - 08.2015
Patient Access Representative
UnityPoint Health - Des Moines
01.2006 - 03.2011
Associate of Arts -
Des Moines Area Community College
High School Diploma -
East High School
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