Hi, I’m
Tiqua O'Connor
Customer Support
Crestview, FL ,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience of 10+ years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
years of professional experience
Work History
Emergency Rental Assistance Program Remote , Fl
Remote Customer Service Representative
08.2022 - Current
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of service changes.
- Facilitated inter-departmental communication to effectively provide customer support.
- Provided ongoing guest service.
Envious LashesBrickell , Fl
Lash Technician
12.2021 - 07.2022
Job overview
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Answered Multiple phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
TurboTax Canada (Seasonal)Miami, FL
Remote Customer Service
02.2019 - 04.2019
Job overview
- Conducted call audits to assess interaction quality, accuracy and service success.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared variety of different written communications, reports and documents.
Nikki BeachMiami Beach, FL
Lead Hostess
06.2018 - 03.2019
Job overview
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Skills
- Problem Resolution
- Team Communication
- Creative Solutions
- Team Support
- Documentation Support
- User Experience
- Training Junior Team Members
- Maintenance Requests
- Customer Experience
- Client Needs Assessment
- Inventory Management Procedures
- Motivational Leadership
Timeline
Remote Customer Service Representative
Emergency Rental Assistance Program
08.2022 - Current
Lash Technician
Envious Lashes
12.2021 - 07.2022
Remote Customer Service
TurboTax Canada (Seasonal)
02.2019 - 04.2019
Lead Hostess
Nikki Beach
06.2018 - 03.2019
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