Summary
Overview
Work History
Education
Skills
Languages
Timeline
Tiquan Wallace

Tiquan Wallace

El Paso,Texas

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Social Media Content Moderator

Teleperformance
El Paso, Texas
03.2022 - Current
  • The social media moderator is a type of content moderator who focuses specifically on social media channels
  • They screen fake and malicious user profiles and remove spam, scam, and trolling from social media posts and comments.
  • Reviewed and moderated user-generated content for inappropriate language, spam, or other violations of the company's social media policy.
  • Reviewed and moderated user-generated content for inappropriate language, spam, or other violations of the company's social media policy.
  • Developed and implemented social media campaigns to increase brand awareness and engagement with target audiences.
  • Created weekly reports on key metrics such as follower growth, website traffic driven from social media accounts, and fan sentiment.
  • Monitored customer comments across all major social media platforms and responded to inquiries in a timely manner.

Rations Clerk

Black Stone Consultant
El Paso, Texas
01.2022 - 03.2022
  • Assisted users with scheduling appointments and coordinating communications with service teams
  • Collected user feedback and communicated issues to internal teams
  • Input large amounts of accurate data into Softawre to track social media interactions
  • Supported office clerical functions using word processing and other software, email and office machines
  • Observed deadlines, enabling timely completion of tasks
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.

Guest Advocate

Target
El Paso, TX
10.2020 - 02.2022
  • Provide an easy, seamless shopping experience by keeping carts and baskets well stocked and clean for guests
  • Provide a friendly response to carry out requests
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Maintained strong call control and quickly worked through scripts to address problems.

Pod Builder

NPSG
El Paso, TX
03.2021 - 07.2021
  • Managed field activities to achieve schedule completion and construction standards
  • Met with subcontractors to provide instructions and inspect quality of work
  • Coordinated site construction activities to successfully complete project.

Paint Sales Associate

Lowes Home Improvment
Paso, TX
02.2020 - 05.2021
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations
  • Managed customer telephone inquiries by giving accurate product information and product selection advice
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Watch Coordinator

US Coast Guard Academy
Cape May, NJ
01.2019 - 12.2019
  • My responsibilities were to post a watch list on company bulletin board 24 hours prior to the actual watch, and to make sure members of company initial next to their name, and to resolve watch list problems and to make alternative arrangements for recruits who have been transferred out of the company
  • Supervised clerical staff, guiding and mentoring throughout daily tasks
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Participated in training sessions regarding products and services
  • Coordinated workflow through communication with clerical staff and management.

Sales Associate

Dollar General
El Paso, TX
04.2019 - 11.2019
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Processed sales transactions to prevent long customer wait times
  • Accepted cash and credit card payments, issued receipts and provided change
  • Helped with purchases and signed customers up for rewards program
  • Learned roles of other departments to provide coverage and keep store operational.

Cook/Cashier

Dairy Queen Grill & Chill
El Paso, TX
01.2018 - 06.2018
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Greeting customers, organizing store shelves, ringing up purchases, and answering questions about products, services, and policy
  • Collected payments and provided accurate change
  • Trained new team members in cash register operation, stock procedures and customer services
  • Built and maintained relationships with peers and upper management to drive team success.

Education

Real Estate License -

Academy of Real Estate
06.2020

High School Diploma -

Parkland High School
06.2018

Skills

  • Complex Problem Solving
  • Quality Control
  • Design Support
  • Ability to handle a bunch of Responsibilities
  • Strong Organization Skills
  • Good Team work
  • Great Communications skills
  • Multitasking
  • Inventory management
  • Adobe software Proficiency
  • Strong attention to detail
  • Team Building
  • Critical Thinking
  • People Skills
  • Relationship Building
  • Active Listening
  • Data Management
  • Customer Service
  • Training & Development
  • Highly accountable
  • Microsoft
  • Planning & Organizing
  • Problem-solving
  • Time Management
  • Help Desk Support
  • Hardware and Software Repair
  • Customer Service Support
  • Verbal and Written Communication

Languages

  • English
  • A little Spanish

Timeline

Social Media Content Moderator - Teleperformance
03.2022 - Current
Rations Clerk - Black Stone Consultant
01.2022 - 03.2022
Pod Builder - NPSG
03.2021 - 07.2021
Guest Advocate - Target
10.2020 - 02.2022
Paint Sales Associate - Lowes Home Improvment
02.2020 - 05.2021
Sales Associate - Dollar General
04.2019 - 11.2019
Watch Coordinator - US Coast Guard Academy
01.2019 - 12.2019
Cook/Cashier - Dairy Queen Grill & Chill
01.2018 - 06.2018
Academy of Real Estate - Real Estate License,
Parkland High School - High School Diploma,

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Tiquan Wallace