TIQUANNA LANE
Brooklyn,NY
Summary
Dedicated Behavioral and Youth Support Professional with 5+ years of experience working with at-risk adolescents in residential, educational, and community-based settings. Highly skilled in crisis intervention, staff supervision, behavior management, and de-escalation techniques. Recognized for building trust with youth, diffusing volatile situations, and maintaining safe, structured environments.
Overview
16
16
years of professional experience
Work History
Associate Youth Development Specialist
Administration for Children’s Services
04.2024 - Current
- Supervise, mentor, and coach Youth Development Specialists to ensure effective engagement and support of youth residents
- Guide staff in anti-bullying initiatives, violence reduction strategies, and gang-related intervention efforts
- Ensure consistent application of youth behavior management systems across residential units
- Promote a safe, nurturing, and structured environment through interdisciplinary collaboration
- Participate in staff meetings and assist with planning and facilitating group activities for youth
- Ensure each youth has an individualized safety plan with measurable goals and monitor progress
- Respond to behavioral crises and emergencies, utilizing verbal de-escalation and approved restraint techniques when necessary
- Supervise compliance with health, safety, and security policies, including searches and inspections
- Conduct staff performance evaluations and provide corrective guidance when needed
- Assist with staff scheduling, coverage, assignments, and time/leave management
- Oversee youth meals and recreational activities while monitoring interactions between youth groups
Youth Development Specialist / School Liaison
Administration for Children’s Services
10.2021 - 04.2024
- Supervised and supported youth in academic, clinical, recreational, and daily living activities
- Served as a positive role model while helping youth develop coping, social, and life skills
- Advocated for youth needs and supported successful reintegration into the community
- Maintained a safe, clean, and secure environment through security rounds, head counts, and searches
- Monitored youth behavior and intervened to prevent disturbances, self-harm, or safety risks
- Ensured compliance with agency policies, procedures, and regulations
Overnight Counselor
Institute for Community Living
03.2019 - 10.2021
- Conducted hourly safety rounds and monitored resident well-being overnight
- Documented security checks, crisis incidents, and emergency situations
- Assisted residents with meals and daily living needs
- Oriented new residents to program rules and expectations
- Provided emotional support and counseling to address behavioral and mental health concerns
- Developed individualized short- and long-term goal plans for residents
After School Supervisor
University Settlement
01.2012 - 08.2021
- Assisted Site Coordinator with daily program operations and staff oversight
- Provided homework assistance and academic support to students
- Planned and taught weekly cooking club activities
- Developed lesson plans and implemented educational programming
- Communicated with parents regarding student progress and concerns
- Built collaborative relationships with teachers and school administrators
- Ensured compliance with departmental policies, procedures, and budgets
Overnight Supervisor
Managed by Q
04.2015 - 08.2018
- Supervised overnight staff and evaluated employee performance
- Conducted routine inspections to ensure quality, safety, and compliance
- Maintained clean, organized, and hazard-free work environments
- Led teams to meet operational goals and performance targets
- Applied problem-solving and leadership skills to improve workflow efficiency
Sales Associate
Macy’s Department Store
01.2010 - 10.2012
- Delivered customer service support and assisted with product selection
- Maintained organized and visually appealing sales displays
- Managed returns, exchanges, and refunds according to store policies
- Utilized suggestive selling techniques to meet and exceed sales goals
- Resolved customer concerns professionally and efficiently
Education
High School Diploma - undefined
High School of Enterprise, Business & Technology
Brooklyn, NY6 2009
Skills
- Crisis Intervention & De-Escalation
- Youth Behavior Management
- Staff Supervision & Coaching
- Conflict Resolution
- Critical Thinking
- Excellent Communication
- Team Leadership & Collaboration
- Safety & Security Compliance
Timeline
Associate Youth Development Specialist
Administration for Children’s Services
04.2024 - Current
Youth Development Specialist / School Liaison
Administration for Children’s Services
10.2021 - 04.2024
Overnight Counselor
Institute for Community Living
03.2019 - 10.2021
Overnight Supervisor
Managed by Q
04.2015 - 08.2018
After School Supervisor
University Settlement
01.2012 - 08.2021
Sales Associate
Macy’s Department Store
01.2010 - 10.2012
High School Diploma - undefined
High School of Enterprise, Business & Technology