Summary
Overview
Work History
Education
Skills
Related Strengths
Timeline
Generic

Tiquisha Montgomery

Summary

A hospitality professional with proven track record in coordinating housekeeping operations. Known for reliability and effectiveness in meeting changing needs. Reliable team player with focus on collaboration and adaptability. Skilled in time management and problem-solving.

Overview

14
14
years of professional experience

Work History

Housekeeping Coordinator

Marriott Marquis Chicago
06.2022 - Current
  • Worked with front desk to respond promptly to all guest requests.
  • Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
  • Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
  • Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
  • Collaborated with management to develop long-term strategies for housekeeping department.

Night Cleaner/Guest Runner

Palmer House Hilton
08.2018 - 03.2020
  • Transported requested housekeeping items to guest rooms.
  • Adhered to safety protocols while handling chemicals, minimizing risk of injury or accidents on the job site.
  • Upheld company standards of cleanliness in all assigned areas, ensuring a consistently polished appearance.
  • Provided excellent customer service when interacting with patrons, addressing inquiries or directing them to appropriate personnel.
  • Skilled at working independently and collaboratively in a team environment.

Customer Care Associate

AT&T
08.2018 - 08.2019


  • Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
  • Assisted call-in customers with questions and orders.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Contributed to positive company reviews by delivering exceptional support experiences to clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Hotel Operator

Palmer House Hilton
08.2016 - 08.2018
  • Handled, directed and routed incoming calls to the correct individual or department.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Oversaw day-to-day operations of 1,641-room hotel.
  • Handled guest complaints professionally, working diligently to resolve problems quickly and effectively.
  • Developed strong rapport with guests, fostering loyalty and repeat business through personalized interactions.

Housekeeping Room Attendant

Palmer House Hilton
05.2011 - 07.2016
  • Changed bed linens and collected soiled linens for cleaning.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

Education

Associate - Business

Harold Washington College
Chicago, IL
12-2025

Skills

  • Employee motivation
  • Work prioritization
  • Customer service-focused
  • Strong organization

Related Strengths

  • Excellent guest relations acumen
  • Exceptional communication skill
  • Professional demeanor
  • Ability to set a positive example for staff
  • Strong knowledge of improving service performance

Timeline

Housekeeping Coordinator

Marriott Marquis Chicago
06.2022 - Current

Night Cleaner/Guest Runner

Palmer House Hilton
08.2018 - 03.2020

Customer Care Associate

AT&T
08.2018 - 08.2019

Hotel Operator

Palmer House Hilton
08.2016 - 08.2018

Housekeeping Room Attendant

Palmer House Hilton
05.2011 - 07.2016

Associate - Business

Harold Washington College

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Tiquisha Montgomery