Summary
Overview
Work History
Education
Skills
Language
Core Competencies
Timeline
Generic

Tiquiyante Fuller

Sanford

Summary

Customer Service Representative with extensive experience in sales and the customer service environment. Experienced with providing customer support in high call volume environments and alone. Exceptional computer aptitude and telephone etiquette. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Personable professional capable of building immediate, positive customer support, and long-term loyalty.

Overview

11
11
years of professional experience

Work History

Appointment Scheduler

Quality Craftsmen
03.2024 - 08.2025
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Wireless Senior Representative

Dish Network
02.2023 - 03.2024
  • Responsible for servicing any account inquiries for phone service with Boost Infinite, along with servicing billing dispute inquiries
  • Responsible for delivering satisfactory customer service via a chat conversation and making it still seem personable
  • Spoke with customers regarding escalated issues, evaluated options and offered a resolution
  • Provided right fit product and service solutions for diverse customer situations
  • Navigate multiple systems to service two customers at once via chat conversation
  • Identified trends and issues with our services and provided feedback to Leadership

Customer Service Representative

Florida Blue
12.2016 - 01.2023
  • Assisted members with paying their monthly premium via phone and on their online portal
  • Reviewed and advised members of their copay, in network/out of network deductible, and coinsurance
  • Reviewed, audited, and processed electronic and paper claims
  • Defused volatile customer situations calmly and courteously
  • Update and maintain individual (consumer) enrollment, billing and benefit plan information against multiple systems and reports to ensure Company policies and procedures
  • Requested additional information from internal or external business partners to accurately resolve enrollment and or billing discrepancies

Dispatcher

AAA
05.2014 - 07.2016
  • Communicated with drivers to provide assignments or exchange information.
  • Contributed ideas for process improvements during weekly team meetings.
  • Collaborated with other dispatchers to manage workload during peak hours or staff shortages.
  • Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
  • Promoted high-quality service through diligent dispatch board prioritization.

Education

High School Diploma - undefined

Oviedo High School
Oviedo, FL
01.2015

Skills

  • Typing Speed: 45 WPM
  • Clear Communication (Oral and Written)
  • Conflict Resolution
  • Knowledge of Medical Terminology
  • Proficient with Microsoft application
  • Attention to Detail
  • HIPAA compliant
  • Empathetic

Language

English Native

Core Competencies

  • Trustworthy
  • Excels under pressure
  • Reliable and accountable
  • Easily adaptable to change
  • Resourcefulness
  • Strong time management
  • High work ethic
  • Positive and Friendly Attitude

Timeline

Appointment Scheduler

Quality Craftsmen
03.2024 - 08.2025

Wireless Senior Representative

Dish Network
02.2023 - 03.2024

Customer Service Representative

Florida Blue
12.2016 - 01.2023

Dispatcher

AAA
05.2014 - 07.2016

High School Diploma - undefined

Oviedo High School

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