Tira Heard
Las Vegas,NV
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Experienced Sales Professional 5+ years experience in B2B | B2C sales and 11 years experience in E-Commerce designing consumer branding websites. I add value to Sales teams by exceeding deliverable metric goals by at least 25%. Highly skilled in establishing high profile client relationships and collaboration. My success rate in these areas is accomplished through clear communication strategies that demonstrate client focus, product knowledge, leadership, influence, collaboration, and team building.
Overview
17
17
years of professional experience
Work History
Website Designer
Tira Yasmine Inc.
Remote
09.2009 - Current
- Performs research and furnishes materials based on up-to-date web design standards.
- Advises client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
- Meets with third party vendors to discuss expectations regarding visual presentation, branding, and e-commerce functionality.
- Oversees Internet project planning, scheduling, statistics generation and security.
- Multi-tasks across multiple functions and roles to generate project results and meet deadlines and organizational expectations.
- Establishes site and app requirements with clients to produce actionable development plans and budgets.
- Develops functional digital design concepts across various platforms to strengthen company brand and identity.
- Collaborates with graphic design and development personnel and to integrate images as basic site components.
- Embeds media into sites using reliable, streamlined protocols and technologies.
- Works with clients to synchronize web presence with brand identity and logo.
- Oversees technical framework issues and troubleshooting requests to resolve surfaced problems.
Jr Processor
Nations Lending
Independence, OH
05.2019 - 12.2020
- Manages at least 50 - 80 incoming VOE, IBTS, REFI docs, and Title Search orders needed for loan closings
- Maintains confidentiality of company information necessary to complete order requests
- Provides superb customer service to roughly 20 in house company Sr. Processors by completing order requests quickly and thoroughly
- Works closely collaborating with AP to ensure all purchase receipts and invoices are accounted for
- Creates and maintains all third party vendor company accounts
- Identifies and removes potential roadblocks related to closing verifications
- Reviews and validates details of loan applications and closing documentation.
Customer Solutions Analyst
Nations Lending
Cleveland, OH
08.2019 - 05.2020
- Improves overall progress through working closely with staff members and streamlining processes.
- Streamlines operational processes and collaborated with management to implement process improvements.
- Works within team to manage 4 company pipelines for disclosure compliance projects
- Provides customer service and solutions through effectively cross collaborating with loan officers and borrowers to maintain disclosure compliance deadlines
- Manages company emails through Zendesk ticketing system
Product Support and Sales Specialist
Concentrix Corporation
Remote
08.2018 - 08.2020
- Manages at least 50 calls per day and ascertained needs to ensure high-quality service and appropriate product recommendations
- Maintains adherence to all company protocols and metrics by increasing my sales above 10 per week
- Explains technical information in clear terms to non-technical individuals to promote better understanding
- Responds to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Documents all transactions and support interactions in system for future reference and addition to knowledge base
- Manages and prioritized multiple projects simultaneously, worked independently and drove results.
- Collaborates with vendors to locate replacement components and resolve advanced problems.
- Increases sales by educating prospects on benefits of products and services in comparison to competitors.
Education
Associate of Arts - Business Management
Grantham University
Lenexa, KSRenaissance Training Academy
London, UK 10.2018
Manual Software Testing
Udemy
San Francisco, CA 05.2022
Agile Scrum Master
Simplilearn
San Francisco, CA08.2022
Skills
- Strong Aptitude for Problem Solving
- B2BB2C Sales
- Deliverable Metrics
- Salesforce
- Slack
- E-Commerce
- Excellent Servant Leadership Skills
- Pipeline Management
- Account Management
- QA Manual Testing Certification
- Trello/Bugzilla/Jira
- Project Management
Additional Information
- PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Solutions Analyst
Nations Lending
08.2019 - 05.2020
Jr Processor
Nations Lending
05.2019 - 12.2020
Product Support and Sales Specialist
Concentrix Corporation
08.2018 - 08.2020
Website Designer
Tira Yasmine Inc.
09.2009 - Current
Associate of Arts - Business Management
Grantham University
Renaissance Training Academy
Manual Software Testing
Udemy
Agile Scrum Master
Simplilearn
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