Tira Jones
Certified Nursing Assistant
Los Angeles,CA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant
Baycrest Care Center
Torrance, CA
08.2022 - Current
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Direct Support Professional
Ambitions Carson Day Program
Carson , CA
11.2019 - 08.2022
- Maintained clean, safe, and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Behavioral Aide
MDH Network
Whittier, CA
08.2018 - 11.2019
- Supervised safety, behavior and patients actions during scheduled trips off campus.
- Worked with staff and patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Business Office Associate
CarMax Auto Super Center
Inglewood, CA
11.2006 - 08.2018
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Engaged with customers to build business relationships.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Developed correspondence letters, memos, and emails.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Verified work aligned with service levels agreed and client requirements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced customer experience using all omnichannel offerings.
Education
No Degree - Social Work
El Camino College
Torrance, CA 05.2001 -
No Degree - Human Services
Forest Park Community College
St. Louis M 05.2001 -
Skills
Feeding assistance expert
undefinedTimeline
Certified Nursing Assistant
Baycrest Care Center
08.2022 - Current
Direct Support Professional
Ambitions Carson Day Program
11.2019 - 08.2022
Behavioral Aide
MDH Network
08.2018 - 11.2019
Business Office Associate
CarMax Auto Super Center
11.2006 - 08.2018
No Degree - Social Work
El Camino College
05.2001 -
No Degree - Human Services
Forest Park Community College
05.2001 -
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