Tira McIntosh Lampkins
Public Administration
Palmdale,CA
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth, and improving operations. Skilled communicator with proven ability in building relationships amongst internal and external stakeholders. A collaborator dedicated to building and leading talented and motivated individuals to achieve goals while developing strengths. Organized and dependable with measurable success, managing multiple priorities with a positive attitude.
Linkedin.com/in/tiramc11
Overview
25
25
years of professional experience
Work History
Management & Program Analyst
Dept. Housing Urban Development
Santa Ana, CA
08.2023 - Current
- Perform quality assurance reviews of lender files to determine their compliance with all relevant regulations for endorsement of mortgages through FHA insurance.
- Produce detailed and relevant reports for use in making business decisions.
- Work independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Manage time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Realtor
Superior Real Estate Network
Oak Forest, IL
2018.10 - 2023.12
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Review and analyze initiatives and management reports administered by Housing and Urban Development.
- Ensure compliance of tenants and properties with the Office of Public Housing and Housing Voucher Programs.
- I wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing, and foreclosures.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Board Member
Empowering Success Now
Fontana, CA
08.2011 - 11.2023
- Researched potential local, regional, and national funders and assisted in relationship building.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Served as an advocate and ambassador for the organization by fully engaging, identifying, and securing resources and partnerships to advance the mission.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Directed technological improvements, reducing waste and business bottlenecks.
- Formulated and executed strategic initiatives to secure funding.
- Prepared annual budgets with controls to prevent overages.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
Social Insurance Claims Specialist
Social Security Administration, SSA
Chicago, , IL
04.2008 - 07.2022
- Interpret, explain, and administer the Social Security Act.
- Monitored compliance with regulations and prepared training modules for internal and external factions to assure proper processing.
- Evaluated and settled complex claims issues in strict timeframes.
- Performed technical and complex administrative duties by verifying documentation, researching facts, and conducting investigative interviews.
- Analyzed information gathered by investigation, report findings in multiple electronic systems, and process monetary transactions from the billion-dollar Social Security Fund.
- Synthesized data into comprehensive quarterly written reports for management.
Public Benefit Advocate
Maximus
Chicago, IL
12.2006 - 03.2008
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Supervised a staff of five.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Compiled research data, gave professional presentations highlighting my findings, and created detailed case summaries to append to disability filings.
Director of Operations
Imani Estates
Fontana, CA
07.2004 - 05.2006
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Improved customer satisfaction rates with proactive problem resolution and timely followup.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Employment Adjudicator III
Illinois Department of Employment Security
Chicago, IL
05.2001 - 05.2004
- Interpret, explain, and administer the Employment Security Act and policies of the US Department of Labor.
- Collected public input on proposed changes and gave appropriate weight to provided opinions.
- Completed in-depth evaluations based on detailed data provided from Benefit Payment Control Division of IDES.
- Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed and distributed work to a staff of three.
Community Service Officer
Gurnee Police Deaprtment
Gurnee, IL
04.1999 - 04.2001
- Assist with departmental public records requests; ensures requests are responded to appropriately and timely; coordinates
- Assisted jail staff with efficiently booking prisoners and completing all reports and system updates.
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Identified violations, collaborated with local law enforcement to address concerns and testified in court as to details of offenses.
- Wrote citations for offenders and explained procedures.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
Education
Bachelors Degree - Political Science
Roosevelt University
Post Baccalaureate - Legal Studies W/ Honors
Paralegal Roosevelt University
12.2015 - 05.2016
Skills
- Public Administration/ 20 years
- Community Engagement/25 years
- Policy Analysis & Interpretation/20 years
- Business Writing & Communication/20 years
- Relationship Builder-Liaison-Collaborator/20 years
- Benefit Administration and Investigation/15 years
- Regulations & Policy Compliance/20 years
- Project Management- Strategic Planning/15 years
- Complex/Technical Administrative aptitude/25 years
- HR: Recruitment, Pay and Attendance, Performance/10 years
- Legal Concepts, Contracts, Research, Writing/10 years
- Organization and Time Management Proficiency/15 years
- Budget creation, implementation, and reporting/10 years
- Legal Concepts,Contracts, Research, Writing/10 years
- Grant and Proposal Writing/ 10 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
Conrad Hilton
Timeline
Management & Program Analyst
Dept. Housing Urban Development
08.2023 - Current
Realtor
Superior Real Estate Network
2018.10 - 2023.12
Post Baccalaureate - Legal Studies W/ Honors
Paralegal Roosevelt University
12.2015 - 05.2016
Board Member
Empowering Success Now
08.2011 - 11.2023
Social Insurance Claims Specialist
Social Security Administration, SSA
04.2008 - 07.2022
Public Benefit Advocate
Maximus
12.2006 - 03.2008
Director of Operations
Imani Estates
07.2004 - 05.2006
Employment Adjudicator III
Illinois Department of Employment Security
05.2001 - 05.2004
Community Service Officer
Gurnee Police Deaprtment
04.1999 - 04.2001
Bachelors Degree - Political Science
Roosevelt University
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