Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tira "Tiara" Woodberry

Brockton,MA

Summary

I’m a detail-oriented person who excels in communication and management. I thrive in fast-paced settings, that can juggle multiple tasks effectively. I’m known for being proactive—quick to spot and tackle issues while focusing on making processes smoother and supporting team goals. I’m organized and reliable, always managing priorities with a positive outlook and ready to take on extra responsibilities to help the team succeed.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Finish Line
08.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Assistant Department Manager

Nordstrom Rack
05.2024 - 08.2024
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
  • Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
  • Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Service Experience Manager

Boston Children's Museum
11.2022 - 02.2024
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Implemented robust performance metrics tracking systems to guide continuous improvement initiatives within the department.
  • Monitored industry trends and adjusted service strategies accordingly to maintain relevance in a rapidly evolving environment.
  • Implemented proactive measures to anticipate and address potential client concerns before they escalated.
  • Championed a culture of excellence within the department by setting high expectations for staff performance and providing constructive coaching where needed.
  • Communicating with different departments in a seamless manner.

Administrative Assistant

Men's Health Boston
07.2021 - 11.2022
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Called patients to confirm scheduled appointments day in advance.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
11.2021

Skills

  • Problem-Solving
  • Credit and cash payments
  • Customer Service and Engagement
  • Patient care and confidentiality
  • HIPAA Compliance Knowledge
  • Patient Demographics
  • Workflow Coordination
  • Multitasking
  • Administrative support experience
  • Interpersonal
  • Strong Communication Skills

Languages

English
Native or Bilingual
Spanish
Limited Working
Portuguese
Elementary

Timeline

Assistant Store Manager

Finish Line
08.2024 - Current

Assistant Department Manager

Nordstrom Rack
05.2024 - 08.2024

Service Experience Manager

Boston Children's Museum
11.2022 - 02.2024

Administrative Assistant

Men's Health Boston
07.2021 - 11.2022

Bachelor of Science - Business Management

University of Phoenix

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Tira "Tiara" Woodberry