Summary
Overview
Work History
Skills
Timeline
Generic

Tiresa Tautua

Seattle,US

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

19
19
years of professional experience

Work History

Operations Manager

Nano Wine & Beer
Tukwila, Washington
12.2021 - 07.2024
  • Supervised and trained 15+ warehouse associates; ensured productivity, safety, and operational excellence.
  • Conducted daily stand-up meetings to review goals, safety updates, and shift priorities.
  • Performed administrative tasks including safety training, operational audits, and shift reporting.
  • Collaborated with leadership to analyze KPIs and optimize workflows.
  • Maintained a safe and organized warehouse using 5S methodology.
  • Managed LTL shipment coordination. (UPS, FedEx)
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.

Operations Manager

Tavour
Seattle, Washington
10.2019 - 12.2021
  • Led a team of 60+ associates; handled recruiting, scheduling, performance management, and training.
  • Developed and implemented scalable picking, packing, and storing procedures to support growth from 60K to 100K+ weekly units.
  • Developed SOPs for all warehouse functions and scaled operations efficiently.
  • Partnered with senior leadership to review data and drive strategic process improvements.
  • Implemented regular safety inspections and ensured OSHA compliance.
  • Addressed transportation and order fulfillment issues with LTL carriers.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Manager

Amazon Prime Now
Seattle, Washington
10.2016 - 10.2019
  • Supported day-to-day fulfillment operations including inventory, inbound/outbound logistics, and employee engagement.
  • Solved complex logistical challenges in a high-volume online grocery environment.
  • Served as primary point of contact for associates, vendors, and delivery partners.
  • Collaborated with leadership to enhance operational efficiency and customer satisfaction.
  • Developed scalable, customer-centric solutions that improved delivery KPIs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Customer Service Rep Lead

Strykkre Global Investment
Seattle, Washington
11.2008 - 05.2015
  • Scheduled appointments and managed property inquiries.
  • Followed up with clients to ensure satisfaction and support.
  • Distributed marketing materials and maintained accurate records.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Coordinated closely with other department leads to address interdepartmental issues affecting customer experience outcomes efficiently.
  • Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
  • Mentored junior staff, providing guidance on best practices in customer service.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.

Lead Supervisor, Airport Operations

Shuttle Express
Renton, Washington
09.2005 - 09.2008
  • Managed staff schedules and conducted performance reviews.
  • Resolved customer issues and trained new employees.
  • Handled reservations and payment processing.
  • Coordinated with shuttle drivers to maintain service quality.
  • Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.

Skills

  • Warehouse Operations

  • Inventory Control

  • Staff Hiring

  • Leadership

  • Safety Compliance

  • Process Optimization

  • Performance Metrics

  • Labor Management

  • Problem Solving

  • Microsoft Office Suite

  • 5S Implementation

  • Workflow Optimization

Timeline

Operations Manager

Nano Wine & Beer
12.2021 - 07.2024

Operations Manager

Tavour
10.2019 - 12.2021

Assistant Manager

Amazon Prime Now
10.2016 - 10.2019

Customer Service Rep Lead

Strykkre Global Investment
11.2008 - 05.2015

Lead Supervisor, Airport Operations

Shuttle Express
09.2005 - 09.2008

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