Tirhas Kidane
San Diego,CA
Summary
Dedicated to working with families and providing assistance where there is a need. Experience in connecting families with resources in their community.
Completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2025
2025
years of professional experience
Work History
Tasker/ Beauty Advisor
ULTA Beauty
8 2021 - 01.2025
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified issues, analyzed information and provided solutions to problems
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated strong organizational and time management skills while managing multiple projects
- Worked flexible hours across night, weekend, and holiday shifts
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Processed payments
- Listened to customer needs and desires to identify and recommend optimal products
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Used in-store systems to locate inventory and place special orders for customers.
- Supported the development of new programs
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Trained employees on policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Resident Services Coordinator
City Heights Community Development Corporation
09.2021 - 12.2022
- Connected residents to resources in the City Heights community
- Created flyers for events and outreached door to door to promote programs in the community available for residents
- Provided compassionate support during times of crisis or personal difficulty for individual residents as needed
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents
- Developed strong relationships with community partners to enhance available resources for residents
- Evaluated student progress to identify areas of improvement and provide feedback
- Promoted culture of respect and understanding among students
- Collaborated with residential team to maximize effective and efficient operations
- Monitored student behavior and responded to disciplinary issues in accordance with established policies
- Coordinated activities and events to create a safe, positive and inclusive environment
- Gained extensive knowledge in data entry, analysis and reporting
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported the development of new programs
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Managed both digital and physical filing systems and retrieved documents as required.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Collaborated with external partners to expand program reach and impact.
- Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
- Strengthened relationships with stakeholders through regular, effective communication and timely updates on program progress.
- Assisted in development of strategic plans, aligning program goals with organizational objectives.
- Coordinated volunteer schedules and assignments, ensuring adequate support for program activities.
- Answered and managed incoming and outgoing calls while recording accurate messages
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Itinerant Site Director
Harmonium
09.2019 - 09.2021
- Traveled to various PrimeTime school sites that needed a Site Director and oversaw daily operations
- Trained new team members on site policies and procedures
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities
- Kept staff files up to date and locked up
- Helped plan curriculum and events and send out monthly calendars and newsletters to parents
- Facilitated bi-weekly staff meetings
- I met with the principal of the schools I was overseeing on a monthly basis
- I communicated with the school front office on a daily basis for any paperwork I needed or any behavioral issues that came up during the school day or in the PrimeTime program
- Organized student files and made sure they were accurate and kept up to date and locked up
- Communicated with parents via phone and email if any changes needed to be made to their students file
- I would also meet with parents one on one if their student(s) were having behavioral problems in the program and would draft up a behavioral plan with incentives for their student(s)
- Made bulk orders online and in store for programs to run smoothly
- Managed time efficiently in order to complete all tasks within deadlines
- Worked effectively in fast-paced environments
- Worked well in a team setting, providing support and guidance
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Implemented safety protocols to reduce risks at sites
- Investigated and reported on accidents and injuries
- Maintained records and logs of work performed and materials and equipment used
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity and regularly asking for staff input.
Character Builders Site Supervisor
Mission Valley YMCA
08.2017 - 06.2019
- Ordered supplies for my site to ensure the program could operate smoothly
- Coached staff and ensured policies and procedures of a before and after school licensed childcare site were being implemented
- Planned weekly clubs that included themes in; science, art, culture, theater, outdoor games, environmental, etc
- Helped create a monthly curriculum that would be used for multiple school sites
- Also, planned monthly family events
- Communicated with families daily about their students and weekly through emails about our program overall
- Ensured all program documents and student files were accurate and up to date
- Passed all of my site audits, and helped facilitate staff meetings both with my staff and my CB leadership team.
Greeter
AVIS BUDGET GROUP
01.2016 - 01.2019
- I greeted customers when they arrived at AVIS and helped them locate their vehicle on the lot
- I filled in wherever there were staff shortages- other roles included checking cars back into the lot, working the exit gate and scanning customers out once they got their rental vehicle, driving rental cars to different lots and dropping off and picking up rental vehicles to and from customers.
Multiple Positions
Toby Wells YMCA
01.2015 - 01.2019
- Unit leader (2015-2017) I planned and facilitated engaging activities for my own camp during the summer
- I planned daily activities for ages 5-12 that included arts and crafts, water activities, skits, and various competitions! I also took campers on field trips
- I delegated tasks to camp staff
- AM/PM Coordinator ll (2018)- I was the AM/PM Coordinator 2 for Day Camp at the Toby Wells YMCA
- My responsibilities as AM/PM Coordinator 2 included opening and setting camp up for the day and closing at the end of the day getting it ready for the next day or next week's camps
- I would print rosters, transportation (field trip) schedules, and weekly calendars for every camp
- I made sure staff had every document they needed in their clipboards
- Every week I made swim schedules for all the camps
- My team and I made sure all camper medications were signed in and got to the correct camps for the day and made sure that they were turned back into us at the end of the day
- I made sure every camp was properly staffed according to their ratio
- Put out all the supplies needed for the day and make sure first aid kits are properly stocked
- I would address parent concerns, questions or comments they may have regarding camp
- Operations Coordinator ll (2019)- Assisted in interviewing, hiring and training of team members
- Created daily team meeting agenda and co-led team huddle
- Created weekly staff schedules and when needed moved staff around to make sure all camps were in ratio
- I would change roster codes in CCC, make sure invoices were signed and turned in
- Ensured staff hours were inputted correctly for payroll
- I connected with parents/guardians regarding their children and overall camp experience
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Reported issues to higher management with great detail
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Proofread and edited documents for accuracy and grammar.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Trained and supervised employees on office policies and procedures.
- Facilitated training sessions for new staff and volunteers, ensuring high level of program delivery.
- Improved participant satisfaction with program offerings by conducting surveys and implementing feedback.
- Assisted in development of strategic plans, aligning program goals with organizational objectives.
- Developed comprehensive resource materials for program participants, leading to better program understanding and compliance.
- Enhanced team productivity by organizing efficient filing systems and workflow procedures.
- Fostered collaborative environment by facilitating team meetings that encouraged open dialogue and shared problem-solving.
- Prepared clearly written and formatted documents and reports.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
Student Worker
SDSU Card Office
01.2008 - 01.2013
- Provided administrative support to ensure smooth office operations.
- Printed identification cards for students, updated our database, answered phone calls, picked up the mail, processed payments and answered questions for new students to the campus or new to San Diego in general
- I also completed any additional task given to me by my manager.
- Worked in team environment to maintain high levels of productivity.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Education
Religious Studies -
San Diego State University
San Diego, CA 01.2007 - 1 2019
Skills
Fluent in both English and Tigrinya
Communication
Customer Service
Time Management
Team collaboration abilities
Taking Initiative
Leadership
Administrative
Organization/Planning
Volunteer Experience
Catholic Charities Diocese, Migrant Shelter Assistant, 2021
Timeline
Resident Services Coordinator
City Heights Community Development Corporation
09.2021 - 12.2022
Itinerant Site Director
Harmonium
09.2019 - 09.2021
Character Builders Site Supervisor
Mission Valley YMCA
08.2017 - 06.2019
Greeter
AVIS BUDGET GROUP
01.2016 - 01.2019
Multiple Positions
Toby Wells YMCA
01.2015 - 01.2019
Student Worker
SDSU Card Office
01.2008 - 01.2013
Religious Studies -
San Diego State University
01.2007 - 1 2019
Tasker/ Beauty Advisor
ULTA Beauty
8 2021 - 01.2025
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