Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiria Wilkins -McGhee

Team Leader
Chicago,IL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

46
46
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Customer Service Associate

Walgreens
Chicago, IL
12.2000 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Implemented and developed customer service training processes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Effective liaison between customers and internal departments.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Developed and updated databases to handle customer data.
  • Communicated professionally with colleagues, freelancers and clients.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Direct Support Professional

St.Coletta’s Of Illinois (Envision)
Tinley Park, IL
02.1999 - Current
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Helped diagnose patients and deliver treatments with medication administration and specimen collection.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Assisted with daily living activities, running errands and household chores.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Education

Diploma - General Studies

St.Willibrord Catholic High School
Chicago, IL
01.1982 - 01.1986

Certified Nursing Assistant

Illinois Medical School
Chicago, IL

Skills

    Account management

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Certification

Certified CPR/First Aid- Red Cross

Timeline

Certified CPR/First Aid- Red Cross

01-2017

Customer Service Associate

Walgreens
12.2000 - Current

Direct Support Professional

St.Coletta’s Of Illinois (Envision)
02.1999 - Current

Direct Support Professional

02-1999

Diploma - General Studies

St.Willibrord Catholic High School
01.1982 - 01.1986

Certified Nursing Assistant

Illinois Medical School

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Tiria Wilkins -McGheeTeam Leader