Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tirin’Neicka Turner

Phenix City

Summary

While employed with Team One, I excel in case management and client support, enhancing service delivery through effective communication and problem-solving. My expertise in documentation and empathy development has significantly improved client satisfaction and engagement, showcasing my ability to multitask and collaborate within team environments for optimal outcomes.

Overview

13
13
years of professional experience

Work History

Family Services Case Aide

Team One
11.2024 - Current
  • Assisted clients in accessing community resources, providing comprehensive support services.
  • Coordinated case management activities to ensure seamless service delivery.
  • Supported caseworkers by organizing client files and maintaining database records.
  • Improved client satisfaction by promptly addressing concerns and queries.
  • Conducted client interviews to assess needs and develop tailored support plans.
  • Developed resource guides for enhancing access to community programs.
  • Assisted with scheduling appointments and coordinating transportation for clients.
  • Enhanced communication between clients and service providers, facilitating efficient case resolution.
  • Maintained accurate client records, ensuring confidentiality and compliance with regulations.
  • Improved efficiency in case management processes by streamlining administrative tasks.
  • Supported social workers in conducting home visits to evaluate client living conditions.
  • Organized client workshops to promote skill development and self-sufficiency.
  • Enhanced program outreach by distributing informational materials to community partners.
  • Conducted follow-up calls to ensure continued client engagement and progress.
  • Assisted in developing case plans, aligning resources with client goals.
  • Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
  • Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
  • Conducted outreach efforts within the community to raise awareness about available services provided by the organization.

Caregiver

Help at Home Senior Care
08.2018 - 11.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

School Bus Driver

Phenix City Board Of Education
11.2022 - 05.2024
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Communicated information to parents to promote good communication and transparency.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.

Cashier

Marathon Gas Station
04.2015 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Waitress

Waffel House
12.2013 - 03.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Shift Manager/Key Holder

McDonalds
11.2011 - 10.2013
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Contributed ideas for process improvements which led to reduced costs without compromising quality.
  • Coordinated promotional events within the store location resulting in higher brand visibility.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
  • Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
  • Led team meetings to address concerns, share updates, and promote collaboration among staff members.
  • Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate Degree In Nursing - Medical

Ultimate Medical Academy
Clearwater, FL

Bachelor Of Administration - Business Administration

Strayer University
Columbus, Ga
03.2023

Skills

  • Case management
  • Client support
  • Social services
  • Documentation skills
  • Time management
  • Communication skills
  • Problem solving
  • Team collaboration
  • Case documentation
  • Needs assessment
  • Client advocacy
  • Record keeping
  • Service planning
  • Empathy development
  • Support services
  • Conflict resolution
  • Interpersonal skills
  • Administrative support
  • Client scheduling
  • Data entry
  • Multitasking ability
  • Information gathering
  • Client interaction
  • Client follow-up
  • Crisis management
  • Client referrals
  • Case follow-up
  • Community networking

Timeline

Family Services Case Aide

Team One
11.2024 - Current

School Bus Driver

Phenix City Board Of Education
11.2022 - 05.2024

Caregiver

Help at Home Senior Care
08.2018 - 11.2024

Cashier

Marathon Gas Station
04.2015 - 07.2018

Waitress

Waffel House
12.2013 - 03.2015

Shift Manager/Key Holder

McDonalds
11.2011 - 10.2013

Associate Degree In Nursing - Medical

Ultimate Medical Academy

Bachelor Of Administration - Business Administration

Strayer University

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Tirin’Neicka Turner