Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tirrell Smith

Waldorf,MD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and successful at managing multiple priorities with a positive attitude.

Overview

10
10
years of professional experience

Work History

Background Investigator

Peraton
03.2023 - 07.2023
  • Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
  • Uploaded evidence into case management system each day.
  • Reviewed and analyzed detailed records.
  • Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
  • Documented information and submitted detailed reports.
  • Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Representative

BOAT U.S. By Gieco
11.2021 - 02.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
  • Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Monitored and tracked dispatch communication systems.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Managed customer accounts and invoicing.

Account Management Representative

Comcast
08.2018 - 09.2021
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Loss Prevention Agent

Rite Aid
12.2013 - 04.2018
  • Investigated cash register discrepancies promptly, resolving issues effectively before they escalated into larger problems.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Performed routine inspections of store areas, ensuring the proper functioning of security systems and equipment.
  • Enhanced loss prevention strategies by collaborating with management to develop effective policies and procedures.
  • Improved overall store safety for employees and customers through regular security monitoring and reporting.

Education

High School Diploma -

Eleanor Roosevelt High School
Greenbelt, MD
06.2008

Skills

  • Interview techniques
  • Case Management
  • Interviewing abilities
  • Account Updates
  • Documentation
  • Product Sales
  • Account Management
  • Detail Oriented
  • Microsoft PowerApps
  • Verifying coverage
  • Dispatch Coordination
  • Prioritizing calls

Timeline

Background Investigator

Peraton
03.2023 - 07.2023

Customer Service Representative

BOAT U.S. By Gieco
11.2021 - 02.2023

Account Management Representative

Comcast
08.2018 - 09.2021

Loss Prevention Agent

Rite Aid
12.2013 - 04.2018

High School Diploma -

Eleanor Roosevelt High School

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Tirrell Smith