Tirso Anguiano

· Successfully managed all aspects of store operations at seven different store locations across the Southern Pacific region.

· Select, train, develop, mentor Team leaders to uphold regional/ global programs in our store and mentor them to " lead/ manage their own departments.”

· Work with Store Leadership to use creative /innovative ways to grow sales while reviewing and monitoring scheduling / labor, purchases, shrink and all other expense lines to ensure store is controlling and contributing to bottom line.

· Assist teams with monthly Perishable inventory and All Store inventory every QTR.

· Responsible for Hazardous waste program in our stores and making sure we are compliant in all Food-Safety, Workers Comp claims and General Liability claims as well.

· Work closely with department Leadership and HR to help promote culture / training / hiring /accountability and promote growth to minimize turnover.

Maintain outstanding retail execution and provide guest-friendly environment to drive sales, repeat business and service

· Team leader in Specialty, (5 yrs.) responsible for beer, wine and import /export cheese and charcuterie selection.

· Team leader in Prepared Foods (4 years) responsible for all deli, hot-bars, pre -pack, chef case and kitchen team members.

· Built strong relationships with customers through positive attitude and attentive response.

· Established open and professional relationships with team members to achieve quick resolutions for various issues.

Educated Team Members and customers on seasonal / new/local/and holiday items as it pertained to departments

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong relationships with customers by providing personalized assistance and support.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.