Tirtha Thapa

Operations Management
Conducted daily store operations, including opening and closing procedures and cash handling.
Updated POS systems with new products and promotional offers to enhance efficiency and sales.
Implemented efficient systems for tracking stock movement and improving inventory accuracy.
Monitored inventory levels and placed timely orders to restock shelves.
Staff Management
Created weekly work schedules for store personnel to ensure adequate staffing.
Established customer service standards and monitored staff compliance to maintain service quality.
Trained and supervised employees to uphold company policies and deliver exceptional customer service.
Financial Management
Managed daily banking activities such as deposits and withdrawals.
Prepared monthly reports on sales figures, expenses, and profits to track financial performance.
Vendor Relations
Developed strong relationships with suppliers to negotiate better prices and terms.
Customer Service
Resolved customer complaints in a timely and professional manner to ensure satisfaction.
Compliance & Safety
Ensured compliance with safety regulations and company policies to maintain a safe work environment.

• Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
• Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
• Troubleshooting
• Installed heating, air conditioning and ventilation equipment and tested for proper operation.
• Maintained and serviced HVAC systems and refrigeration equipment.
• Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.

• 91C (Utilities Equipment Repairer)
• HVAC system maintenance and repair (heating, ventilation, and air conditioning).
• Refrigeration system repair and maintenance.
• Electrical systems troubleshooting and diagnostics.
• Mechanical systems repair for power-generating equipment.
• Preventive maintenance and quality control inspections.
• Technical reading and interpretation of schematics and manuals.
• Safety compliance and best practices in equipment handling.
• Team leadership and project management in maintenance tasks.