Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tirya Kemp

Dallas,TX

Summary

Versatile and dynamic professional with a proven track record at Sam's Club, adept in cake decoration (hard skill) and excelling in high-pressure situations (soft skill). Elevated customer satisfaction through innovative design and effective team collaboration, significantly enhancing service delivery and operational efficiency. Demonstrates exceptional problem-solving and organizational skills, driving continuous improvement and fostering a positive work environment.

Overview

8
8
years of professional experience

Work History

Cake Decorator

Sam's Club
11.2024 - Current
  • Designed specialty cakes for birthdays, and graduations, even some weddings.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Packaged and priced each product according to company pricing procedures.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.

Chicken Cook

Sam's Club
03.2024 - 10.2024
  • Contributed to a positive workplace environment through strong communication skills and teamwork.
  • Ensured food safety standards were met by properly storing and handling raw chicken products.
  • Collaborated with team members to ensure timely order completion and optimal workflow in the kitchen.
  • Improved customer satisfaction by consistently delivering high-quality, well-cooked chickens.
  • Supported staff training initiatives, sharing expertise on best practices for chicken preparation with new hires.
  • Increased productivity with effective time management and prioritization of tasks during peak hours.
  • Safeguarded compliance with health codes by diligently monitoring cleanliness of cooking surfaces and utensils.
  • Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.

Curbside Shopper Lead

Sam's Club
03.2022 - 02.2024
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Communicated clearly with customers via phone or online chat regarding order details, or additional requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Collaborated with team members to ensure seamless communication and coordination of curbside orders.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
  • Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
  • Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
  • Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
  • Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Worked productively with customers to meet order requirements and service expectations.
  • Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
  • Expedited order processing by swiftly locating and gathering requested products from the store shelves.
  • Developed strong product knowledge to better assist customers with their shopping needs and preferences.
  • Achieved time-sensitive goals by consistently meeting or exceeding target order completion times set by store management.
  • Adhered to store policies and procedures, ensuring compliance with safety guidelines and food handling best practices.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Contributed to a positive work environment by actively participating in team meetings, training sessions, and performance evaluations.
  • Enhanced customer satisfaction by providing efficient and accurate curbside shopping services.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built relationships with customers and community to promote long term business growth.

Shift Manager

Chic-Fil-A
03.2017 - 03.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Education

High School Diploma -

Cedar Hill High School
Cedar Hill, TX
05-2018

Skills

  • Cake decoration

  • Food handling safety

  • Strong communication skills

  • Product inspection

  • Customer service

  • Team cooperation

  • Reliable and responsible

  • Attention to detail

  • Active learning

  • Inventory maintenance

  • Decision-making

  • Management

  • Time management

  • Teamwork and collaboration

  • Calm and professional under pressure

  • Flexible and adaptable

  • Multitasking Abilities

  • Organizational skills

  • Problem resolution

  • Critical thinking

Accomplishments

  • Achieved higher NPS scores by completing team collaborations with accuracy and efficiency from my associates.
  • Supervised team of 14 staff members.

Timeline

Cake Decorator

Sam's Club
11.2024 - Current

Chicken Cook

Sam's Club
03.2024 - 10.2024

Curbside Shopper Lead

Sam's Club
03.2022 - 02.2024

Shift Manager

Chic-Fil-A
03.2017 - 03.2019

High School Diploma -

Cedar Hill High School

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