Tisa Morris
Chino,CA
Summary
Effective scheduling professional promoting more than 15 years' experience supporting personnel in busy, office environments. A pleasant individual with exceptional communication and problem-solving skills. Skilled in Microsoft 365 and adept at multitasking, consistently achieving high customer satisfaction and retention rates.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Assa Abloy Entrance Systems
06.2017 - 07.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Worked with vendors to make purchases and reconcile invoices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales Coordinator
Rentokil Initial - Western Exterminator
08.2014 - 08.2016
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Independently worked to assist 20 outside sales reps by entering their sold contracts, entering payment information assisting customers with service questions, warranty info and scheduling.
- Streamlined sales processes for improved efficiency and customer satisfaction by prioritizing while scheduling
- Served as a liaison between internal departments such as sales team, various managers, service technicians, and branch office personnel ensuring seamless end-to-end management of customer accounts.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
Customer Service Specialist
Western Exterminator Company
05.2007 - 08.2014
- Handled escalated calls calmly, finding resolutions that satisfied both company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Tracked customer interactions using CRM software, helping team identify trends and areas of improvement in service delivery.
- Independently investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CASkills
- Attention to Detail
- Verbal and written communication
- Interpersonal Relationships
- Skilled in Microsoft 365
- Multitasking
- Self Motivation
- Task Prioritization
- Adaptability and Flexibility
- Data entry proficiency
- Strong Problem Solver
- Deadline Management
- Scheduling
Certification
Payroll management
Timeline
Operations Coordinator
Assa Abloy Entrance Systems
06.2017 - 07.2024
Sales Coordinator
Rentokil Initial - Western Exterminator
08.2014 - 08.2016
Customer Service Specialist
Western Exterminator Company
05.2007 - 08.2014
High School Diploma -
Los Alamitos High School
Payroll management
Similar Profiles
Jennifer LemmondJennifer Lemmond
North American Portal Billing Manager at Assa Abloy Entrance SystemsNorth American Portal Billing Manager at Assa Abloy Entrance Systems
László KissLászló Kiss
Service Division Manager at ASSA ABLOY Entrance Systems KftService Division Manager at ASSA ABLOY Entrance Systems Kft
Robert JeffreysRobert Jeffreys
Service technician at Assa Abloy entrance systemsService technician at Assa Abloy entrance systems