Tisa Morris
Chino,CA
Summary
Effective scheduling professional promoting more than 15 years' experience supporting personnel in busy, office environments. A pleasant individual with exceptional communication and problem-solving skills. Skilled in Microsoft 365 and adept at multitasking, consistently achieving high customer satisfaction and retention rates.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Assa Abloy Entrance Systems
06.2017 - 07.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Worked with vendors to make purchases and reconcile invoices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales Coordinator
Rentokil Initial - Western Exterminator
08.2014 - 08.2016
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Independently worked to assist 20 outside sales reps by entering their sold contracts, entering payment information assisting customers with service questions, warranty info and scheduling.
- Streamlined sales processes for improved efficiency and customer satisfaction by prioritizing while scheduling
- Served as a liaison between internal departments such as sales team, various managers, service technicians, and branch office personnel ensuring seamless end-to-end management of customer accounts.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
Customer Service Specialist
Western Exterminator Company
05.2007 - 08.2014
- Handled escalated calls calmly, finding resolutions that satisfied both company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Tracked customer interactions using CRM software, helping team identify trends and areas of improvement in service delivery.
- Independently investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CASkills
- Attention to Detail
- Verbal and written communication
- Interpersonal Relationships
- Skilled in Microsoft 365
- Multitasking
- Self Motivation
- Task Prioritization
- Adaptability and Flexibility
- Data entry proficiency
- Strong Problem Solver
- Deadline Management
- Scheduling
Certification
Payroll management
Timeline
Operations Coordinator
Assa Abloy Entrance Systems
06.2017 - 07.2024
Sales Coordinator
Rentokil Initial - Western Exterminator
08.2014 - 08.2016
Customer Service Specialist
Western Exterminator Company
05.2007 - 08.2014
High School Diploma -
Los Alamitos High School
Payroll management
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