Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tisa Murphy

Mesa,AZ

Summary

Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Vsp
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Investigated insurance claims denials and appeals.

Customer Service Representative

Eastridge Workforce Solutions
09.2020 - 11.2021
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

Customer Service Representative

Collabera Staffing
08.2019 - 06.2020
  • Reviewed transactions to identify any suspicious activity.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.

Customer Service Representative

RemX Staffing
01.2018 - 08.2019
  • Authenticate and verify caller identity and status before providing protected health information.
  • Assist callers with registration, enrollment, certification processing.
  • Unlock web accounts and generate temporary password for callers
  • Assist callers with navigating their account and task associated with their role
  • Identify potential adverse event and product complaints to the appropriate drug manufacturers

Paralegal

Lexington Law
12.2014 - 01.2018
  • Answered constant flow of client calls with minimal wait times.
  • Updated account information to maintain client records.
  • Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
  • Adhered to privacy laws to avert possible information breaches and protect client data.

Phone Banker 1

Wells Fargo
08.2013 - 09.2014
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.

Education

High School Diploma -

Sudan High School
Sudan, TX
05.2013

Skills

  • Communication
  • Active Listening
  • Empathy
  • Patience
  • Problem-solving
  • Product Knowledge
  • Time Management
  • Adaptability
  • Positive Language
  • Persuasion

Certification

  • Certified Lash Tech, Luxe Beauty and Body co
  • Certified Hyaluron Pen injector, Luxe Beauty and Body co

Timeline

Customer Service Representative

Vsp
11.2021 - Current

Customer Service Representative

Eastridge Workforce Solutions
09.2020 - 11.2021

Customer Service Representative

Collabera Staffing
08.2019 - 06.2020

Customer Service Representative

RemX Staffing
01.2018 - 08.2019

Paralegal

Lexington Law
12.2014 - 01.2018

Phone Banker 1

Wells Fargo
08.2013 - 09.2014

High School Diploma -

Sudan High School

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Tisa Murphy