Summary
Overview
Work History
Education
Skills
References
Timeline
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Tisa R. Brown

Gardena,CA

Summary

Dynamic commercial sales leader with extensive experience in customer care at Waste Management. Proven track record of consistently exceeding sales targets while maintaining a flawless 0.00% processing error rate, showcasing exceptional problem resolution and multitasking abilities. Committed to operational excellence and customer satisfaction, with demonstrated expertise in lead development and Microsoft Office. Aiming to leverage these skills to drive growth and innovation within the organization.

Overview

27
27
years of professional experience

Work History

Commercial Sales/Customer Care

Waste Management
Commerce, CA
02.2017 - Current
  • Utilized cross-selling, upselling, and consultative techniques to successfully drive new and existing customer sales.
  • Provided comprehensive support for both new and existing commercial clients.
  • Managed high volume of inbound sales calls each day and consistently exceeded customer service objectives.
  • Regularly exceeded performance targets, contributing to enhanced overall success.
  • Adopted a communication approach prioritizing customers, resulting in fewer inquiries and reduced escalations.
  • Achieved and maintained flawless processing accuracy with 0.00% error rate.
  • Facilitated seamless communication across departments to align on customer expectations.
  • Participated in special project teams focused on optimizing call sharing among several markets.
  • Facilitated seamless coordination between dispatch and customer service teams via email management.

Leasing Consultant

Equity Residential
Los Angeles, CA
08.2009 - 08.2016
  • Boosted apartment occupancy and retention rates by implementing a comprehensive marketing strategy.
  • Managed portfolio of 200+ tenants, utilizing effective relationship-building and leadership skills.
  • Earned Excellence in Sales and Customer Service award four times in 2015 through consistent delivery of superior client satisfaction.
  • Managed complex interior renovation by coordinating with contractors and managers.
  • Key Achievements:
  • Produced upwards of $1 million in yearly income for top-performing property within Los Angeles.
  • Achieved an impressive 80% close rate on renewals, boosting occupancy levels.
  • Maintained an above-average 30% close rate by consistently surpassing sales objectives each month.

Account Supervisor

Enterprise Rent-A-Car
Los Angeles, CA
12.1997 - 01.2009
  • Successfully managed 30 accounts while generating new business and reducing the sales cycle by developing and maintaining key relationships with insurance partners' top-level management.
  • Coordinated with insurance partners and local branches to verify compliance with contractual obligations.
  • Implemented cost-cutting training over three months for regional employees, leading to lower operational costs.
  • Key Achievements:
  • Achieved complete market dominance within segment through strategic management of new accounts.
  • Enhanced cost-efficiency by expanding the usage of account-focused computer software by 80%.
  • Maintained a perfect workflow compliance audit score over four years, securing Preferred Provider recognition.
  • Lowered customer grievances by 60% across three regions.

Education

High School Diploma -

Lynwood
Lynwood, CA

Skills

  • High-Quality Customer Support
  • Sales
  • Marketing
  • Effective Lead Development
  • Proficient in Multi-Market Cross-Training
  • Call Sharing Experience
  • Microsoft Office Mastery
  • Problem resolution
  • Multitasking Abilities
  • Critical thinking
  • Microsoft Word
  • Microsoft office
  • Attention to detail
  • MRI Software
  • Salesforce

References

Available upon request.

Timeline

Commercial Sales/Customer Care

Waste Management
02.2017 - Current

Leasing Consultant

Equity Residential
08.2009 - 08.2016

Account Supervisor

Enterprise Rent-A-Car
12.1997 - 01.2009

High School Diploma -

Lynwood

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Tisa R. Brown