Summary
Overview
Work History
Education
Skills
Timeline
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TISA SHUMATE

Newark,USA

Summary

Customer Service and Sales Professional with over 15 years of experience in client relationship management, inside sales, healthcare support, and technical assistance. Proven track record in brand advocacy, case management, and business development. Adept at managing time-sensitive projects, utilizing CRM and ERP platforms, and communicating effectively across teams and clients. Self-motivated, analytical, and skilled in cross-functional collaboration.

Overview

9
9
years of professional experience

Work History

Patient Navigator

Novartis
01.2023 - 02.2025
  • Provided case management and education for specialty pharma brand patients.
  • Acted as single point of contact for patients and providers, assisting with program applications and support.
  • Managed cases throughout the patient journey, ensuring timely escalation and resolution.
  • Utilized CRM platforms and responded through various channels (phone, email, chat, SMS).
  • Met KPIs, SLAs, and quality benchmarks in a high-volume environment.

Customer Operations Specialist

Ora Pharma
02.2022 - 12.2022
  • Processed dental office orders; subject-matter expert on product offerings.
  • Utilized SAP for sales distribution and invoicing.
  • Maintained accurate records and handled order fulfillment and customer service inquiries.

Inside Sales Representative

Syneos Health
09.2020 - 02.2022
  • Promoted Eli Lilly products to B2B clients including pharmacies and hospitals.
  • Managed territories using Salesforce and Viva CRM tools.
  • Built long-term client relationships and generated new business.

Care Coordinator

Summit Health Management
06.2017 - 09.2020
  • Scheduled tests, surgeries, and appointments for interdisciplinary medical practices.
  • Coordinated patient care and ensured seamless communication between departments.
  • Used healthcare scheduling software and worked with medical coding and terminology.

Helpdesk Technician

Sutherland Global
05.2016 - 06.2017
  • Provided Tier 1 technical support for Optimum TV and internet services.
  • Resolved customer technical issues via phone and chat for 300+ users.
  • Achieved consistent five-star customer satisfaction ratings.

Education

Bachelor of Arts - Public Administration & Public Affairs

Rutgers University
Newark, NJ
05.2016

Skills

  • Customer Relationship Management
  • Inside Sales & Lead Generation
  • Brand Awareness & Promotion
  • Time Management & Organization
  • Critical Thinking & Problem Solving
  • Strong Verbal & Written Communication
  • CRM & ERP Platforms (Salesforce, SAP, Viva)
  • Microsoft Office Suite & Excel Proficiency
  • Team Collaboration & Networking
  • Medical Terminology & Patient Support

Timeline

Patient Navigator

Novartis
01.2023 - 02.2025

Customer Operations Specialist

Ora Pharma
02.2022 - 12.2022

Inside Sales Representative

Syneos Health
09.2020 - 02.2022

Care Coordinator

Summit Health Management
06.2017 - 09.2020

Helpdesk Technician

Sutherland Global
05.2016 - 06.2017

Bachelor of Arts - Public Administration & Public Affairs

Rutgers University

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