Tisa J. Davis
Chicago,IL
Summary
Highly skilled, solution focused professional with ten plus years of operations, project-management, Payroll, leadership, and human resources experience. Proven leader, change agent, strategist, implementation catalyst, business and interpersonal savvy, tremendous work ethic, excellent communication, analytical and organizational skills; Results driven. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Director of Administration
City Of Chicago, Dept. Of Transportation
2022.05 - Current
- Oversees the department hiring
- Supervise staff engaged in performing human resources, and timekeeping and payroll activities
- Develop and implement administrative work procedures to ensure the efficiency of support functions and office operations
- Supervise the maintenance of manual and computerized timekeeping records and the preparation of payrolls
- Function as the department's Equal Employment Opportunity (EEO) liaison, processing complaints, performing investigations, and preparing summary reports
- Manages the Acting Up activity for the department, with responsibility for monthly reporting and document submission to the Department of Human Resources and the Office of the Inspector General and ensuring division compliance
- Function as the department’s human resource officer, overseeing and administering personnel services including employee selection and hiring, employment processing, training and staff development, maintenance of personnel records and employee relations
- Assist departmental managers in preparing the department’s annual personnel budgets
- Establish work standards and evaluates staff performance
- Liaisons with other City departments regarding personnel and budgetary matters
- Prepare reports on section’s work activities
- Coordinate the interviewing, hiring, and processing of departmental employees
- Prepare and oversee the preparation and processing of personnel forms to initiate personnel actions (e.g., appointments, promotions, separations, leaves of absence, FMLA, Retirements, Termination, accidents, medical and drug screens, other personnel transactions)
- Prepare Oracle and Business Objects reports
- Processes and monitors unit's expenditures and maintains related budgetary records (e.g., tuition reimbursements, mileage checks, jury duty checks, petty cash reconciliation, purchase of supplies)
- Assists in preparing the department's operating budget.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Developed corrective action plans for potential areas of compliance vulnerability.
- Maintained internal accuracy and transparency controls in accounting and bookkeeping.
PAYROLL ADMINISTRATOR
Chicago Department of Aviation
2021.05 - 2022.05
- Directed staff engaged in the preparation and processing of departmental payrolls, employee paychecks, and attendance and overtime reports
- Ensured the accurate update and maintenance of payroll records and related documents
- Reviews, approves, and authorizes payroll documents
- Apprised departmental managers of pertinent matters related to payroll and salary administration
- Advises departmental managers and subordinate staff on procedures and issues related to payrolls, timekeeping procedures, and wage and salary requirements
- Directed the timely distribution of employee paychecks
- Acted as a liaison between the department and other City departments to ensure the accurate and prompt processing of departmental payrolls and related reports
- Assisted in the design of data processing procedures to incorporate contractual changes in payroll documents
- Directed the collection of data for special payroll-related projects (e.g., charity and bond deductions, optional insurance deductions, scholarship contributions, union dues deductions) respond to subpoenas for documents
- Coordinated work efforts with the Department of Human Resources on matters relating to classification, recruitment, employee selection and hiring procedures, and other areas of personnel administration
- Works with senior management to coordinate the interviewing, hiring, and processing of departmental employees
- Prepared and overseed the preparation and processing of personnel forms to initiate personnel actions (e.g., appointments, promotions, separations, leaves of absence, accidents, medical and drug screens, other personnel transactions)
- Prepared Oracle and Business Objects reports
- Processed and monitors unit's expenditures and maintains related budgetary records (e.g., tuition reimbursements, mileage checks, jury duty checks, petty cash reconciliation, purchase of supplies)
- Assisted in preparing the department's operating budget.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Collaborated with finance department to determine accurate payment of taxes and deductions.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Audited timesheets and payroll records for accuracy.
MANAGER OF DATA OPERATORS
Chicago Police Department
2019.04 - 2021.05
- Manages staff performing data entry and clerical functions to create, revise, and/or update computerized and paper records
- Develops and oversees the implementation of operating policies, workflow procedures and production standards for three different sections
- Establishes quality standards for the processing and data entry of documents and monitors operations to ensure efficiency, timeliness, and adherence to standards
- Manages personnel and operations in the customer service/counter area
- Schedules staff assigned to data entry and customer service area
- Manages customer inquiries and complaints
- Monitors employee behavior and provides discipline as needed
- Prepares management reports
- Participates in streamlining work procedures to control workflow and improve efficiency and productivity; may generate reports from computerized records
- Review and Submit F.O.I.A
- Requests
- Manage personnel responds to requests for information filed by citizens, journalists, and outside entities pursuant to the Illinois Freedom of Information Act (“FOIA”)
- Researches, examines, and analyzes documents to provide responses to FOIA requests and makes appropriate redactions of exempt information
- Trains and orientates clerical and administrative staff to track down information, redact exempt information from public documents, photocopy, and scan documents, as required
- Works with subpoenas section to respond to subpoenas for documents.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Proved successful working within tight deadlines and a fast-paced environment.
OPERATIONS SUPERVISOR
Illinois State Toll Highway Authority
2012.01 - 2019.01
- Champion daily workflows surrounding daily tollway revenue collection spanning a 32-member union employee team in 2 locations
- Spearhead human resources (HR) practices such as payroll and timekeeping @Kronos, auditing, grievances weekly/monthly/quarterly/annual labor reporting, employee scheduling/staffing
- Coach, mentor and train employees; Performance Reviews; Continuing education; Compliance
- Collaborate with team and senior management for process enhancements and SOP evaluations and compliance
- Budget Management
- Oversee employee banks and count down pre and post shift; Revenue deposits; Expense Reimbursements
- Create employee schedule for region
- Handle escalations
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
LOSS MITIGATION CLAIMS INVESTIGATOR
Allstate Corp
2011.01 - 2012.01
- Assessed clients' financial data to determine loan suitability.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
- Helped customers navigate options to maintain homeownership.
- Assisted customers with completing loan applications and other paperwork.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
CORPORATE INVESTIGATOR
TCF Bank
2006.01 - 2009.01
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Conducted interviews with witnesses and clients.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Collaborated with federal agencies on investigations.
- Interviewed and interrogated suspects.
- Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
- Conducted impartial investigations into complaints by employees.
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
ASSISTANT OPERATIONS MANAGER
TCF National Bank
2005.01 - 2006.01
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
HOURLY SUPERVISOR
TCF National Bank
2000.01 - 2005.01
- Conducted Branch visits to ensure operational efficiency
- Resolved operational deficiencies including such topics as cash handling, deposit preparation, opening and closing procedures
- Conducted misconduct allegations and theft investigations of company violations and other internal matters
- Reviewed accounting and sales audit reports, including credit card charge backs, missing deposits, bank errors, refunds and various other reports to identify potential theft issues
- Performed HR-related functions including scheduling, and performance evaluation efforts
- Created reports; Maintained confidential case file information
- Managed inventory and large accounts
- Conducted bookkeeping, profit and loss (P&L) and sales auditing (reconciliation of cash receipts and sales figures) in accordance with organizational standards
- Performed operational audits throughout the district and coached Senior Leadership
- Facilitated and executed new hire training as well as ongoing coaching to existing employees
- Served as liaison to internal and external stakeholders
- Ensured company goals were being met
- Conducted loss prevention training for branch managers and tellers
- Improved store safety and created efficiencies by reducing store personnel’s involvement in fraudulent transaction research
- Utilized exception reports, surveillance, and employee tips to generate cases
- Taught fact-finding investigation techniques to loss prevention associates
- Recommended program enhancements
- Processed accurate and appropriate payment arrangements, mortgage relief program eligibility assessments (according to state/federal guidelines), and loan modifications
- Provided customers with in-person and telephone support and explanation of program details
- Provided an exceptional experience to customers in order to meet performance goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Master of Business Administration Master of Arts - Business Administration
Saint Xavier University
3700 W 103RD ST, CHICAGO IL, 6065501.2024
Master of Education Master of Arts - Education Administration
ST. XAVIER UNIVERSITY
3700 W 103RD ST, CHICAGO IL, 60655Bachelor of Arts - Sociology
Northern Illinois University
Dekalb, ILSkills
- Project Management Budget & Forecasting Resource Allocation/Planning
- Process Improvement Compliance Workflow Optimization
- Cost Reduction Kronos / Micros / Aloha / MSSuite / TollView/ CATA / CHRISS/ CHIPPS/ Business Objects / Citrix Team Building & Training
- Inventory Control Client Relationship Management Human Resources/Payroll
- Compensation Administration
- Provider Enrollment
- Office Administration
- Project Management
- Executive Leadership
- Customer Service
- Corrective Actions
- Schedule Management
Timeline
Director of Administration
City Of Chicago, Dept. Of Transportation
2022.05 - Current
PAYROLL ADMINISTRATOR
Chicago Department of Aviation
2021.05 - 2022.05
MANAGER OF DATA OPERATORS
Chicago Police Department
2019.04 - 2021.05
OPERATIONS SUPERVISOR
Illinois State Toll Highway Authority
2012.01 - 2019.01
LOSS MITIGATION CLAIMS INVESTIGATOR
Allstate Corp
2011.01 - 2012.01
CORPORATE INVESTIGATOR
TCF Bank
2006.01 - 2009.01
ASSISTANT OPERATIONS MANAGER
TCF National Bank
2005.01 - 2006.01
HOURLY SUPERVISOR
TCF National Bank
2000.01 - 2005.01
Master of Business Administration Master of Arts - Business Administration
Saint Xavier University
Master of Education Master of Arts - Education Administration
ST. XAVIER UNIVERSITY
Bachelor of Arts - Sociology
Northern Illinois University
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