Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Tischa Givens

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Consultant

Progressive Insurance
07.2024 - Current
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
  • Assists customers in navigating Progressive systems.
  • Adds and deletes vehicles, drivers, and coverage from existing policies.
  • Uses software applications to track, gather information, and answer inquiries.
  • Manages approximately 80 incoming calls per day from customers
  • Uses vendor software to obtain and/or validate information that is needed for policy rates.
  • Simulate customers' systematic problems to resolve user difficulties.

ID Pod

Capital One
10.2022 - 07.2024
  • Verify customer identities and documentation to ensure compliance with KYC and AML regulations
  • Adhered to regulatory requirements for document retention periods, ensuring compliance with industry standards and legal mandates.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Maintain accurate records of customer interactions and documentation in compliance with bank policies and procedures
  • Participated in cross-functional projects aimed at enhancing overall organizational performance saving the company upwards of $3.6 million
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Identified areas of weakness and recommended or implemented process improvements creating areas of growth and profits
  • Learned and adapted quickly to new technology and software applications.
  • Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.

Fraud Detection Coordinator

Capital One
01.2018 - 10.2022
  • Monitor banking transactions and account activities for signs of fraudulent behavior, including identity theft, account takeover, and unauthorized transactions
  • Analyze financial data and transaction patterns to identify potential instances of fraud
  • Analyze PLCC linking and lending processes to identify areas for improvement and optimization
  • Conduct investigations into suspected fraudulent activities, including gathering evidence, interviewing customers, and collaborating with internal teams and external partners
  • Implement fraud prevention measures and recommend enhancements to existing processes and systems resulting in findings of over $4 million dollars for the quarter
  • Prepare reports and documentation of investigation findings for management and stakeholders
  • Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.

Claims Examiner 2

Allianz Global Assistance
02.2016 - 01.2018
  • Communicate with policyholders, claimants, attorneys, and other stakeholders to gather information and resolve issues
  • Negotiate settlements and manage claim payments in accordance with policy terms and company guidelines
  • Document claim activities, decisions, and outcomes accurately and thoroughly
  • Conduct thorough investigations, including gathering evidence, interviewing claimants and witnesses, and reviewing medical records and police reports

Flight Attendant

Allegiant Airlines
02.2012 - 01.2018
  • Provide in-flight service, including serving meals and beverages, and attending to all 280 passenger needs
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Trained new flight attendants, equipping them with skills needed to maintain high service standards.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.

Education

Business Administration -

Virginia Commonwealth University

High School Diploma -

Thomas Dale High School

Skills

  • Strong attention to detail and accuracy
  • Team leadership & development
  • Client relationships
  • MS office
  • Strategic planning
  • Issue resolution
  • Customer relationship management
  • Work Planning and Prioritization
  • Quality assurance
  • Processes and procedures
  • Performance tracking

Certification

  • Licensed Notary of Va - 2020
  • Step -Up leadership Program for 2021
  • CDC Toolkit participant

Interests

  • Youth Development Programs
  • Offering time and support to shelters for the homeless, women, and animals
  • Getting involved in local advocacy groups to promote positive change in the community
  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Consultant

Progressive Insurance
07.2024 - Current

ID Pod

Capital One
10.2022 - 07.2024

Fraud Detection Coordinator

Capital One
01.2018 - 10.2022

Claims Examiner 2

Allianz Global Assistance
02.2016 - 01.2018

Flight Attendant

Allegiant Airlines
02.2012 - 01.2018

High School Diploma -

Thomas Dale High School

Business Administration -

Virginia Commonwealth University

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Tischa Givens