Tish DeSalvio
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
30
30
years of professional experience
Work History
Regional Operations Manager/Gaming Bartender
Kouretas Ventures
08.2006 - 11.2023
- Streamlined regional operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Optimized logistics management, resulting in reduced delivery times and improved inventory control.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Server/Gaming Bartender
Joey Scorpio
08.1993 - 08.2003
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
GED -
El Dorado High School
Las Vegas, NVSkills
- Budget Knowledge
- Performance Tracking
- Asset Management
- Forecasting
- Maintenance Scheduling
- Operational Efficiency
- Customer Service
- Staff Training
- Team Leadership
- Employee Scheduling
- Special Promotions Planning
- Relationship Building
- Database Maintenance
- Finance and Accounting Oversight
- Human Resources
- Sales Promotion
- Inventory Tracking and Management
- Cost Control
- Payroll
- Renewing gaming license
- Health Department
- Paid sales tax
Accomplishments
"I started in the gaming bar industry at an early age. I started as a server at a local neighbor's bar. After a few years, I was promoted and trained as a bartender. After working as a bartender for about a year, I was promoted to manager/ bartender. I maintained these positions under the Instant Replays location and Jonnie Fontaine's. When the new owner purchased Jonnie Fontaine's, which became Lucky's Lounge, I was asked to stay on and continued in the manager/ bartender role. After collaborating with the new owner for over a year, I was promoted to general manager/ bartender. While in this new role and over 18 years, we grew the Lucky's Lounge brand to four locations throughout the valley and the state of Nevada".
Timeline
Regional Operations Manager/Gaming Bartender
Kouretas Ventures
08.2006 - 11.2023
Server/Gaming Bartender
Joey Scorpio
08.1993 - 08.2003
GED -
El Dorado High School
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