Tish Hunter
YUKON,OKLAHOMA
Summary
Accomplished Office Manager with a proven track record at Coal Creek Utility District, enhancing operational efficiency and customer satisfaction. Expert in Documentation Management and fostering strong customer relations through effective communication and meticulous organization. Achieved significant improvements in payroll accuracy and streamlined warehouse operations, demonstrating a keen ability to manage complex tasks and lead teams to success.
Overview
14
14
years of professional experience
Work History
Specialist 2
Oklahoma Department Of Education
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints and concerns.
- Answered constant flow of customer calls with minimal wait times.
- Trained and mentored new personnel hired to fulfill various roles.
- Minimized wait times for customers by quickly adapting to fluctuations in application volume and prioritizing tasks accordingly.
Office Manager
HD Partners
09.2018 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
Office Manager
Coal Creek Utility District
06.2010 - 09.2018
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations.
- Managed employee records on database to maintain accuracy and updated information.
- Reduced errors in payroll calculations by meticulously reviewing timesheets and ensuring accurate data entry.
- Performed auditing work in accordance with rigorous auditing standards and principles.
Education
Hazen High School
Renton, WA 06.1995
Skills
- Customer Relations
- Management collaboration
- Quality Assessment
- Documentation Management
- Time Management
- Organization
- Communication
Timeline
Specialist 2
Oklahoma Department Of Education
04.2022 - Current
Office Manager
HD Partners
09.2018 - 01.2022
Office Manager
Coal Creek Utility District
06.2010 - 09.2018
Hazen High School
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