Summary
Work History
Education
Skills
Timeline
Generic

Tish Johnston

Reno

Summary

Prefer a fast pace environment, the ability to work independently or as part of a team time management skills excellent at meeting, priorities and deadlines Ability to customize service products to customers needs and ability to build strong customer return . An elevate the customer experience to ensure higher sales returns

Adept at elevating customer experiences, I leveraged my expertise in complaint resolution and active listening to significantly enhance customer satisfaction at Travel Centers of America. My background in customer service and CRM, combined with a proven track record in problem-solving, has consistently driven positive outcomes, achieving a notable increase in loyalty and satisfaction rates.

Work History

Customer Service Specialist

Travel Centers of America
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

OPD Sales

Walmart
  • Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.

Customer Service Cashier

711
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

Certificate Of Technical Studies - Dental Technology

Orange Coast College
Costa Mesa, CA

Graduated - General Studies

Estancia High School
Costa Mesa, CA
06.1984

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Excellent written and oral communication
  • Customer relationship management (CRM)
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Customer relationship management
  • Complaint resolution
  • Price quotes
  • Project management
  • Customer order management
  • Account management
  • De-escalation techniques
  • Active listening
  • Professional telephone demeanor
  • Follow-up skills
  • Building rapport
  • Critical thinking
  • Product knowledge
  • Sales closing
  • Service upselling
  • Product promotion
  • Sales expertise

Timeline

Customer Service Specialist

Travel Centers of America

OPD Sales

Walmart

Customer Service Cashier

711

Certificate Of Technical Studies - Dental Technology

Orange Coast College

Graduated - General Studies

Estancia High School
Tish Johnston