Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Tish McDowell

Tish McDowell

Dallas,TX

Summary

Experienced camp director skilled in program development, staff training, and youth engagement. Strong focus on team collaboration and achieving outcomes, with flexible approach to changing needs. Adept at conflict resolution, safety protocols, and fostering inclusive, fun environment. Reliable leader with passion for creating memorable experiences.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Day Camp Director

YMCA
05.2024 - Current
  • Oversee daily operations and management of the summer camp.
  • Divide campers into age-appropriate groups and ensure implementation of daily activities.
  • Train and supervise part-time Day Camp Group Leaders.
  • Manage opening and closing responsibilities, including pick-up and check-out procedures.
  • Maintain accurate daily counts of children and manage supply expenses and inventory.
  • Ensure safety, supervision, and program implementation for campers, including swim days.
  • Foster creativity and intellectual curiosity through planned activities.
  • Maintain positive relationships with all stakeholders.
  • Maintain and oversee daily meal counts and meal distribution to campers.

Independent Contractor/Driver

Via Transportation
06.2022 - Current
  • Driver Partners are independent contractors who are self-employed and have the flexibility to choose when they provide service, with no minimum commitments.
  • Provide shared rides using an efficient routing system.
  • Lease a vehicle from our vehicle partner, and avoid wear and tear on your personal vehicle.

Substitute Teacher

Duncanville Independent School District
01.2021 - Current
  • Perform a variety of clerical duties such as filing, sorting, duplicating, data entry and retrieval, and maintaining records.
  • Develop and maintain effective and cooperative working relationships.
  • Comply with schedules and meet deadlines.
  • Create an encouraging learning environment for students while their regular Teacher is absent.
  • Effectively manage and instruct the class from roll call.
  • Supervise students in and out of the classroom, including in the halls.

Amazon Associate

Amazon.com
09.2020 - Current
  • Work in a grocery store setting at Whole Foods, locating and carefully selecting items and packaging them for delivery.

Seasonal Customer Service Representative

Neiman Marcus
11.2019 - 02.2020
  • Inbound and Outbound telecommunications to and from customers for in-store and web pricing and merchandise inquiries.
  • Contacting Card Issuing Banks for Customer Name and Address Verification.
  • Merchandise Up selling
  • Application of merchandise promotions, price matching, and manual refund inputs.
  • Utilization of Dialer Software and Other Tools Simultaneously.
  • Manual Processing of payment transactions.
  • Use of CMOS, NICE, and Avaya One X

Virtual Customer Service Representative

Neiman Marcus
10.2019 - 01.2020
  • Answering calls and web chats for 4 different divisions and professionals.
  • Taking messages, screening new customers, documenting calls, accepting payments, order placement assistance, process refunds and exchanges, and transferring calls.
  • Processed exchanges, refunds, customer transactions and orders.
  • Assisted customers with questions.
  • Interacted with customers through live chat.
  • Handled emails, inbound calls, and outbound calls.
  • Performed data entry for customer information and orders.

Substitute School Teacher

Dallas Independent School District
01.2017 - 09.2019
  • Implement existing lesson plans.
  • Instruct students.
  • Follow lesson plans as required by school curriculum.
  • Address the various learning styles of students.
  • Maintain classroom control.
  • Demonstrate professional practices in teaching.

Front Desk Optician

Vielma Eye Care
03.2018 - 06.2019
  • Interpreting prescriptions written by ophthalmologists and optometrists
  • Collecting eye measurements including corneal width and thickness
  • Helping clients select eyeglass and lens treatments including tints and coatings
  • Creating work orders for lab technicians to ensure delivery of the proper lenses
  • Adjusting eyeglasses to ensure a proper fit
  • Repairing broken frames
  • Maintaining provider/patient timing accordingly to schedule with arrival notifications.
  • Ensuring great hospitality to patients and visitors with clean/upbeat reception lounge.
  • Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
  • Educating clients on proper eyeglass and contact lens care.
  • Ensuring all vision and/or health-medical insurance is verified and authorized two days prior to patient arrival.
  • Keeping track of orders, prescriptions, and inventory.

Customer Service Representative

PFSweb
02.2016 - 09.2016
  • Handle customer inquiries, complaints, billing questions and payment.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Education

AAS - Education

El Centro College, Dallas-Fort Worth, TX
05.2017

Skills

  • Help Desk
  • Childcare (10 years) Medical terminology
  • Customer Support
  • Call center
  • Upselling
  • Windows
  • Customer service
  • Retail sales
  • HIPAA
  • OSHA
  • Auditing (2 years)
  • Communication skills
  • Manufacturing
  • Appointment Scheduling
  • Mini facials (2 years)
  • Medical receptionist
  • Live Chat
  • Brow tinting (1 year)
  • Cashiering
  • Active Listening (10 years)
  • Skyward Access
  • Verification
  • Data Entry (10 years)
  • MS Word
  • Customer Service Skills (10 years)
  • Cashier (10 years)
  • Google Classroom
  • Meal program through Full Fillment LLC
  • Skype
  • CSR
  • Insurance Verification (3 years)
  • Cash Handling (10 years)
  • Type 45 Wpm (4 years)
  • Sales
  • Medical terminology
  • CPR
  • Phone Etiquette
  • Front Desk
  • GPS
  • Internet (10 years)
  • Records Management
  • Inventory Management
  • Telephone Etiquette
  • Load & unload
  • Desktop Support
  • 10 Key Data Entry
  • EMR systems
  • Salesforce
  • Cash handling
  • Organizational skills
  • Order entry
  • Guest services
  • Office management
  • Analysis skills
  • Typing
  • Front desk
  • POS
  • Medical records
  • Computer literacy
  • Guest relations
  • CRM software
  • Financial services
  • And Zoom
  • Patient Education
  • Personal assistant experience
  • Filing (6 years)
  • English
  • Problem Solving (2 years)
  • Excel
  • Microsoft office (7 years)
  • Call Center (4 years)
  • Charting (2 years)
  • Leadership
  • Clerical experience
  • Conflict management
  • Document management
  • Phone etiquette
  • Vital Signs
  • Data Entry
  • Grocery store
  • Medical administrative support
  • Texas All Lines Certificates
  • Medical office experience
  • Live chat
  • Documentation review
  • Direct Support
  • Charting and Filing
  • EHR systems
  • Microsoft Office
  • Negotiation
  • Customer Service
  • Tabbing (2 years)
  • Office Administration
  • Medical Office Experience
  • Hospitality
  • Supervising experience
  • Parent communication
  • Staff management
  • Activity planning
  • Environmental awareness
  • Child development
  • Training facilitation
  • CPR certified
  • Staff training
  • Emergency response techniques
  • Team communication
  • Safety procedures
  • Public relations
  • Operations management
  • Staff retention
  • Emergency preparedness
  • Foodservice management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Effective communication
  • Active listening
  • Decision-making
  • Team building
  • Adaptability and flexibility
  • Relationship building
  • Professionalism
  • Conflict resolution
  • Interpersonal communication
  • Staff supervision
  • Problem-solving
  • Time management

Accomplishments

  • Supervised team of 10 staff members.

Certification

  • Certified Coding Specialist
  • Non-CDL Class C
  • First Aid Certification
  • Driver's License
  • CPR Certification
  • Epic Certification

Timeline

Day Camp Director - YMCA
05.2024 - Current
Independent Contractor/Driver - Via Transportation
06.2022 - Current
Substitute Teacher - Duncanville Independent School District
01.2021 - Current
Amazon Associate - Amazon.com
09.2020 - Current
Seasonal Customer Service Representative - Neiman Marcus
11.2019 - 02.2020
Virtual Customer Service Representative - Neiman Marcus
10.2019 - 01.2020
Front Desk Optician - Vielma Eye Care
03.2018 - 06.2019
Substitute School Teacher - Dallas Independent School District
01.2017 - 09.2019
Customer Service Representative - PFSweb
02.2016 - 09.2016
El Centro College - AAS, Education

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