Tish Owens
West Hartford
Summary
Retail professional with expertise in optimizing store performance through strategic planning and team leadership. Proven track record of enhancing customer experiences and driving sales growth. Focused on fostering collaborative work environment and adapting to dynamic retail trends with strong organizational and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Store Director
Jmclaughlin
Hanover, NH
12.2021 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Rebuilt the stores client list with repeat monthly shoppers
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
Store Lead
Target
West Lebanon, NH
12.2018 - 12.2021
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
Operations Manager/Assistant Manager
Talbots, Inc
Hanover, New Hampshire
12.2017 - 12.2018
- Creating an environment delivering exceptional customer service, creating individual experiences for our customers and build long-term relationships
- Work In partnership with the Manager to drive business forward in relations to the merchandising principles, store systems and other operational standards
- Educate, mentor, inspire sales associates based on their needs and strengths (includes on-boarding new talent) managing inventory, driving key performance indicators
- Analyze store reports; optimizing control expenses and payroll
- Educate, train and reinforce Talbots brand standards as well as company policy and procedures
Visual Merchandising Lead/Operations
L.L. Bean
West Lebanon, New Hampshire
01.2017 - 12.2017
- Assisted in succeeding in managing a seven point five million dollar company
- Increase in Women/Men/kids Apparel Net Sales from LYTD 2017 of 9.1% to YTD 2018 to an increase of 13.6%
- Maintaining Brand Presentation/ Standards- Skilled at translating visual directives into the stores structure and overall unique spaces
- Inspires customers to buy products through exceptional merchandising decision, deliberate adjacencies, brand styling and visual execution methods
- Marketing Execution, Promotion and Pricing Execution- Monitored new arrivals, providing information about the products to customers to increase overall sales
- Coach and Development- Deliberate action steps to develop others with priority
- Using formal and informal coaching methods; consistently providing feedback in the moment and constantly coaches for optimal performance
- Store Opening and Closing-Efficiently maintain all bank deposits, checks, cash, coins, safe counts and a register procedures
Certified Diamond Expert (DCA License) Supervisor/Lead Operations
Zales the Diamond Store
Elmhurst, New York
01.2012 - 12.2016
- Total net sales (Performance/Sales) YTD over Five Hundred Thousand plus dollars, equivalent to +44.64% in sales
- Assisted in managing P&L revenue, especially skillful at recognizing business opportunities; creating a plan to capitalize on them
- Scheduled and lead weekly store meetings for employees
- Generated repeat business by developing and maintaining a strong team devoted to customer service
- Certified specialist, using a microscope, loop or optical instrument to examine the core surfaces of gemstones and diamonds structures such as cut, clarity, carat and color, then determined an evaluation of the value and specifications of the brilliant piece
- Balancing the stores counts when receiving, shipping or transferring merchandise in computer systems for inventory purposes to headquarters or to other Zale’s locations
- Call clients, creating connections, show and excite, offer solutions and keep in touch with clients
- Effectively applying persuasive communication skills to staff through leading by example in all aspects of a supervisor’s role
The Greater Flushing Chamber of Commerce
Flushing, New York
01.2016 - 05.2016
- Created Lists for Excel Cliental spreadsheets for non-profit and businesses that were connected in the Flushing area
- Created pamphlets for RKO Keith’s Theater for potential re-development planning
- Called businesses/organizations that were affiliated with The Greater Flushing Chamber of Commerce for upcoming events, fundraisers and meetings
- Created advertisements for non-profit events in which The Greater Flushing Chamber of Commerce held, this established exposure from public recognition about the organization and what it advocated for
- Author for The Greater Flushing Chamber of Commerce Lending Circle; helping those build and improve credit scores in the Flushing area, which reached out to immigrants as well as residents in the local community
Assistant Manager
Swarovski Crystals
Elmhurst, New York
01.2010 - 12.2012
- Comprehensive knowledge of the stores total operations which are being carried out in accordance to established standards, policies, procedures, and health, safety regulations
- Trained and mentored associates; help elaborate on their talents and skills through recognition and continual feedback
- Ensured the store operated efficiently, maximized sales through effective marketing and merchandising
- Worked in partnership with Store Management on performance management, progressive discipline, and conflict resolution
- Quickly responded to customer issues, such as complaints, comments or requests which helped identify opportunities for better improvement of the company
- Satisfactory IT skills as well as knowable of the newest retail computer software systems
Assistant Cashier Manager
Zara Clothing
New York, New York
01.2006 - 12.2010
- Operated POS cash register, handled over 50 transactions on daily basis while handled a high level of accuracy during closing and opening procedures in terms of cash, checks and deposits
- Maintain an awareness of all advertisements and promotions during markdowns and markups while at customer service checkouts
- Satisfactory administration, record keeping, researching, scheduling, accounting, filing and deposits to ensure further productive operations
- Controlled and maintained the stores margin of profit & loss account within monthly budget during closing procedures
- Monitored and reviewed highly satisfied customer service rating during customer checkout through checkout surveys
- Ordered and maintained the appropriate inventory levels for cash, supplies, paper work and forms for the station
- Protected company assets and ensured a safe work environment by adhering to established Loss Prevention policies and programs
Education
Bachelor of Science - Environmental Studies
The City University of New York- Queens College
Flushing, NY08-2016
Skills
- Sales leadership
- Brand awareness
- Staff leadership
- Business development
- People management
- Store operations
- Merchandise planning
- Strategic planning
- Retail management
Timeline
Store Director
Jmclaughlin
12.2021 - Current
Store Lead
Target
12.2018 - 12.2021
Operations Manager/Assistant Manager
Talbots, Inc
12.2017 - 12.2018
Visual Merchandising Lead/Operations
L.L. Bean
01.2017 - 12.2017
The Greater Flushing Chamber of Commerce
01.2016 - 05.2016
Certified Diamond Expert (DCA License) Supervisor/Lead Operations
Zales the Diamond Store
01.2012 - 12.2016
Assistant Manager
Swarovski Crystals
01.2010 - 12.2012
Assistant Cashier Manager
Zara Clothing
01.2006 - 12.2010
Bachelor of Science - Environmental Studies
The City University of New York- Queens College