Tish Schachinger
Clarksville,TN
Summary
Organized professional experienced in supervising clerical staff and providing administrative support. Skilled in creating and maintaining efficient office systems, streamlining office operations, and ensuring the accuracy of data entry. Proven track record of fostering strong customer service relationships, increasing staff morale, and exceeding customer satisfaction goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Intake Coordinator - Patient Relations
Vanderbilt University Medical Center
10.2022 - Current
- Implement effective conflict resolution techniques when addressing issues between patients and employees.
- Developed and coordinated patient intake feedback, assigning tasks to Patient Relations Specialist; Up to 60 daily calls.
- Handled communication channels and managed correspondence.
- Streamlined collaboration of feedback among departments.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- EMR – Epic, RL Solutions
Administrative Supervisor– Comprehensive Care Clinic
Vanderbilt University Medical Center
11.2021 - 10.2022
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Trained new employees on company policies, procedures, software applications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 50 employees.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Enhanced employee morale through recognition programs, fostering positive work environment that encouraged collaboration and teamwork.
- Improved communication between departments with implementation of efficient information-sharing tools and strategies.
- Updated reports, managed accounts, and generated reports for company database.
- Managed team of 6 office staff, providing training and support to ensure smooth daily operations.
- Maintained clean, organized workspace to promote professional environment conducive to productivity.
- Delivered performance reviews, recommending additional training or advancements.
- Facilitated daily rounding to discuss ongoing projects, address concerns, and share updates from various departments within organization.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Intake Coordinator - Patient Relations
Vanderbilt University Medical Center
07.2018 - 11.2021
- Implement effective conflict resolution techniques when addressing issues between patient and employees.
- Developed and coordinated patient intake feedback, assigning tasks to Patient Relations Specialist.
- Handled communication channels, managed correspondence. Up to 60 daily calls.
- Streamlined collaboration of feedback among departments.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- EMR – Epic, RL Solutions
- Contributed to positive work environment through effective teamwork and open communication among colleagues.
PATIENT ACCESS SERVICES
St. Vincent’s/Ascension Health
09.2017 - 06.2018
- Promoted positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Boosted efficiency in handling high-volume patient call load through adept utilization of multi-line phone systems.
- Streamlined patient check-in procedures, ensuring smooth and timely flow of patients through facility.
- Trained new staff on hospital processes and procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- EMR- Athena, Re Doc and Sorian
SCHEDULING COORDINATOR
OurHealth
04.2017 - 08.2017
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Provided detailed information about available services and requirements.
- Called 30 customers to coordinate schedules and set appointments.
- Documented calls and appointments using Salesforce.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Managed high-volume call center environment to schedule or modify appointments as necessary while maintaining courteous demeanor under pressure.
- Improved overall call center efficiency by making recommendations for process improvements based on observed trends.
- Complied with call center quality standards by maintaining accuracy and speed.
- Managed high-volume call center tasks, maintaining professionalism under pressure and prioritizing customer needs.
- EMR- Athena, Salesforce
PATIENT COORDINATOR
Blanchard Valley Health System – Blanchard Valley Urology
10.2015 - 03.2017
- Enhanced patient satisfaction by managing 40 daily appointment scheduling and streamlining check-in processes.
- Ensured compliance with HIPAA regulations by implementing secure recordkeeping practices and training staff on proper handling of sensitive patient information.
- Coordinated continuing education opportunities for staff members, fostering culture of continuous learning and professional growth within organization.
- Implemented electronic health record system integration to optimize workflow efficiency and improve overall practice performance.
- Managed inventory levels efficiently to reduce waste while ensuring adequate supply of necessary materials for daily operations.
- Reduced patient wait times through effective coordination of appointments, maximizing provider availability to serve more patients in timely manner.
- Enhanced patient experience by creating welcoming environment through diligent attention to office appearance and cleanliness standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- EMR- Cerner, Rev Cycle, Power Chart, Meditech and Urochart.
MEDICATION AIDE/STNA
Blanchard Valley Health System – Birchaven/Independence House
03.2013 - 10.2015
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Demonstrated adaptability in face of medical emergencies, providing crucial assistance during critical situations as needed.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted 28 patients daily with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted in inventory management, ensuring adequate stock of medications was always available for patients'' needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
FRONT DESK COORDINATOR
Knox Community Hospital – Diagnostic Imaging/Radiology Department
01.2011 - 03.2013
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments in computer system.
- Maintained clean, organized reception area, creating welcoming atmosphere for clients and visitors.
- Trained all staff on front desk procedures and policies.
- Provided administrative support to management staff, contributing to overall office productivity.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- EMR- Cerner, Rev Cycle, Power Chart, Meditech and Urochart.
ASSISTANT MANAGER
Glass Gardens Greenhouse
06.1990 - 10.2010
- Supervised 50 employees and day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science - Technical Management, Specializing Medical Office
DeVry University
Tennessee12.2024
Associates in Applied Business - Medical Office
Owens Community College
Ohio08.2017
Skills
- Follow-up skills
- Multi-Line Phone Systems
- Clinical Leadership
- Patient Safety
- Team Management
- Verbal and written communication
- People Management
- Operations Management
- Staff Management
- Staff Development
- Issues Resolution
- Customer Service
- Employee Development
- Quality Assurance
Certification
Medical Office Support Certification, Owens Community College, 12/01/13
Affiliations
- Delta Mu Delta – top 20% of class – 2023 -2024
- Medical Group Management Association - 2024
Timeline
Intake Coordinator - Patient Relations
Vanderbilt University Medical Center
10.2022 - Current
Administrative Supervisor– Comprehensive Care Clinic
Vanderbilt University Medical Center
11.2021 - 10.2022
Intake Coordinator - Patient Relations
Vanderbilt University Medical Center
07.2018 - 11.2021
PATIENT ACCESS SERVICES
St. Vincent’s/Ascension Health
09.2017 - 06.2018
SCHEDULING COORDINATOR
OurHealth
04.2017 - 08.2017
PATIENT COORDINATOR
Blanchard Valley Health System – Blanchard Valley Urology
10.2015 - 03.2017
MEDICATION AIDE/STNA
Blanchard Valley Health System – Birchaven/Independence House
03.2013 - 10.2015
FRONT DESK COORDINATOR
Knox Community Hospital – Diagnostic Imaging/Radiology Department
01.2011 - 03.2013
ASSISTANT MANAGER
Glass Gardens Greenhouse
06.1990 - 10.2010
Bachelor of Science - Technical Management, Specializing Medical Office
DeVry University
Associates in Applied Business - Medical Office
Owens Community College
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