Tish Wiley
Juneau,AK
Summary
Accomplished Manager with a proven track record at Bear Paw Bar and Grill, enhancing operational efficiency and employee satisfaction. Expert in workforce management and customer service, I've led teams to exceed targets through innovative training and mentoring. Skilled in decision-making and relationship building, I've significantly improved client loyalty and operational workflows.
Overview
7
7
years of professional experience
Work History
Manager
Bear Paw Bar and Grill
09.2024 - 12.2024
- Coordinated recruitment efforts to attract top talent.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Be Happy
05.2022 - 08.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Salesperson
Stephan Fine Arts
02.2022 - 08.2023
- Worked to build relationships with customers and built potential for additional sales.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
Manager
Red Chair Cafe
03.2020 - 05.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated recruitment efforts to attract top talent.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Personal Care Assistant
Consumer Direct Personal Care
01.2018 - 01.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Workforce management
- Coaching and mentoring
- Hiring and training
- Managing operations and efficiency
- Employee coaching and mentoring
- Schedule management
Timeline
Manager
Bear Paw Bar and Grill
09.2024 - 12.2024
Manager
Be Happy
05.2022 - 08.2023
Salesperson
Stephan Fine Arts
02.2022 - 08.2023
Manager
Red Chair Cafe
03.2020 - 05.2023
Personal Care Assistant
Consumer Direct Personal Care
01.2018 - 01.2022
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