Tisha Barnes
Fort Lauderdale
Summary
Qualified Forward-thinking Senior Manager with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager
TNT Metro
09.2016 - Current
- As a Senior Manager at TNT Metro, the focus lies in overseeing operations and leading a team to achieve organizational goals
- This role involves strategic planning, resource management, and enhancing operational efficiency
- Strong leadership and communication skills are essential to foster a productive work environment and drive performance
- Implemented strategic initiatives that improved operational efficiency and team productivity
- Conducted regular performance reviews to assess team progress and development
- Collaborated with other departments to drive company-wide objectives and projects
Callcenter Representative
Premier Royalty
04.2015 - 10.2024
- In the role of Callcenter Representative at Premier Royalty, the emphasis is on providing exceptional customer service and support over the phone
- Responsibilities include managing customer inquiries, resolving issues, and ensuring satisfaction with services offered
- The position requires strong communication skills and the ability to handle a high volume of calls while maintaining professionalism
- Successfully resolved customer inquiries with a focus on ensuring customer satisfaction
- Maintained detailed records of customer interactions to enhance service quality
- Achieved performance metrics related to call handling time and resolution rates
Site Manager
National Tax Service
01.2007 - 04.2015
- As a Site Manager at National Tax Service, responsibilities included overseeing daily operations and ensuring compliance with tax regulations
- This role required strong organizational skills and attention to detail to manage multiple tasks effectively
- Leadership abilities were utilized to guide staff and maintain high standards of service
- Managed a team to ensure all operations met regulatory standards and deadlines
- Developed and implemented training programs for staff to enhance their skills
- Improved client satisfaction through effective communication and support
Education
Mary Grove
01.1999
Triton College - Business Administration, Accounting
Triton College
03.2001
Skills
- Customer Service
- Team Leadership
- Operational Efficiency
- Problem Solving
- Communication Skills
- Attention Detail
Certification
- Customer Service Excellence Certification, 04/01/20
- Conflict Resolution Training, 03/01/09
- Conflict Resolution Training, 03/01/11
- Conflict Resolution Training, 02/01/14
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Timeline
Senior Manager
TNT Metro
09.2016 - Current
Callcenter Representative
Premier Royalty
04.2015 - 10.2024
Site Manager
National Tax Service
01.2007 - 04.2015
Triton College - Business Administration, Accounting
Triton College
Mary Grove
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