Tisha Bell
Birmingham,AL
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrator
Elite Nursing And Rehabilitation Center
02.2014 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Establish policies and procedures that follows governed regulations to protect nursing home residents and staff.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Coordinated with human resources department to handle payroll and personnel databases.
- Report incidents to ADPH
- Managed over 200 employees.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Director of Nursing
Mount Royal Towers
10.2010 - 02.2014
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Identified department issues to recommend corrective actions.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Evaluated work performance of 200 personnel to determine wage increases and implement discipline.
- Evaluated work performance of 200+ nursing personnel to determine wage increases and implement discipline.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Daily review and update 802/672
- Developed and maintain efficient QAPI programs.
RN, Emergency Department
University Of Louisville Medical Center
05.2008 - 08.2010
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Audited charts and reviewed clinical documents to verify accuracy.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Managed over 20 employees.
LPN Unit Manager
North Hardin Health And Rehab
04.2004 - 04.2008
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Established and continuously optimized unit schedules and individual work assignments.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Directed patient discharge procedures to provide departing patients with needed aftercare and avoid readmissions.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Developed and implemented individualized patient care plans.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Managed over 30 employees.
Education
Master of Science - Nursing Education
Bellarmine University
Louisville, KYBachelor of Science - Nursing Education
Galen College of Nursing
Louisville, KYAssociate of Science - Nursing Education
Galen College of Nursing
Louisville, KYLPN - Nursing Education
Galen College of Nursing
Louisville, KYSkills
- Office Administration
- Policy Writing
- Expense Monitoring
- Financial Oversight
- Staff Management
- Performance Improvement
- Bookkeeping
- Financial Leadership
- Business Administration
- Contract Processing
- Team Building and Leadership
- Policies Compliance Enforcement
- Nurse Education and Training
- Behavioral Health
- Public Speaking
- Nursing Ethics
- Disease Control
- Professional Development
- Quality Assurance
- Case Management
- OSHA Safety Expert
- Certified preceptor
Certification
- Certified Nursing Assistant Instructor
- Wound Care Certified
- Certified Preceptor
Timeline
Administrator
Elite Nursing And Rehabilitation Center
02.2014 - Current
Director of Nursing
Mount Royal Towers
10.2010 - 02.2014
RN, Emergency Department
University Of Louisville Medical Center
05.2008 - 08.2010
LPN Unit Manager
North Hardin Health And Rehab
04.2004 - 04.2008
Master of Science - Nursing Education
Bellarmine University
Bachelor of Science - Nursing Education
Galen College of Nursing
Associate of Science - Nursing Education
Galen College of Nursing
LPN - Nursing Education
Galen College of Nursing
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