Tisha Callahan
Enfield,CT
Summary
Dynamic and detail-oriented professional with a proven track record at Applied Rubber & Plastics, Inc., excelling in office administration and customer relations. Leveraged computer proficiency and meticulous attention to detail to enhance operational efficiency and client satisfaction. Achieved substantial improvements in document management and customer service, demonstrating exceptional time management and interpersonal skills. Self motivated work ethic to perform effectively in independent or team environments.
Overview
36
36
years of professional experience
Work History
Administrative Assistant/Order Entry Processor
Applied Rubber and Plastics, Inc.
08.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Respond to inquiries from callers seeking information.
- Minimize stock discrepancies by accurately updating inventory records following each processed order.
- Increase efficiency through regular collaboration with sales representatives to review and update client requirements.
- Strengthen relationships with key customers through consistent communication regarding their order status, changes, or delays.
- Ensure seamless handoffs between departments by maintaining clear documentation of completed tasks within each stage of the order cycle.
- Examine orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicate with customers to address order inquiries, changes and cancellations.
- Assist customers by providing tracking information and resolving shipping or merchandise issues.
- Inform customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Develop strong relationships with key vendors, ensuring timely deliveries and favorable pricing.
- Coordinate expedited orders with manufacturing affiliates to meet demand.
- Place orders for merchandise consistent with quality, quantity and other specification requirements.
Liquor Sales Associate
K & H Liquors
11.2013 - 08.2015
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Manager
Freshwater Package Store
04.1989 - 11.2013
- Handled all store opening and closing procedures
- Maintained a clean and safe environment for customers
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
- Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placements. Also supervised the creation of exciting merchandise displays to catch attention of store customers.
- Developed relationships with suppliers to negotiate favorable pricing, secure exclusive products, and maintain consistent stock levels.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
- Handled all account payables and receivables.
Executive Secretary
Enfield National Bank
02.1989 - 08.1991
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Streamlined office operations for increased efficiency through the implementation of effective filing systems and document management procedures.
- Facilitated smooth transitions during periods of organizational change by providing administrative support during executive onboarding processes.
- Maintained a well-organized executive workspace through effective document management, equipment upkeep, and supply inventory control.
- Served as a trusted advisor to executives by providing insightful input on various topics, including company policy updates or potential process improvements.
- Coordinated team building activities to promote a positive work environment within the organization.
- Maintained professional relationships with clients by acting as primary point-of-contact for executive-level inquiries or concerns.
- Handled sensitive information with discretion while maintaining confidentiality of executive correspondence, financial records, and personnel matters.
- Enhanced executive productivity by efficiently managing schedules, travel arrangements, and meeting coordination.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents
- Upheld stringent bank standards for loans, money handling, and legal considerations.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Optimized branch operations with focus on customer service excellence, resulting in increased client retention rates.
Education
High School Diploma -
Enfield High School
Enfield, CT06.1984
Skills
- Office Administration
- Administrative Support
- Data Entry
- Computer Skills
- Microsoft Word
- File Organization
- Computer Proficiency
- Documentation and Recordkeeping
- Meticulous attention to detail
- Time Management
- Customer and client relations
Timeline
Administrative Assistant/Order Entry Processor
Applied Rubber and Plastics, Inc.
08.2015 - Current
Liquor Sales Associate
K & H Liquors
11.2013 - 08.2015
Manager
Freshwater Package Store
04.1989 - 11.2013
Executive Secretary
Enfield National Bank
02.1989 - 08.1991
High School Diploma -
Enfield High School
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