Tisha Clark
San Francisco,CA
Summary
Dynamic project manager with a proven track record at the San Francisco Housing Authority, excelling in client relations and conflict resolution. Skilled in optimizing processes and ensuring compliance, I consistently enhance community engagement and deliver impactful results. Adept at managing timelines and resources, I prioritize safety and efficiency in all initiatives.
Overview
18
18
years of professional experience
Work History
Contractor
San Francisco Housing Authority
01.2013 - 02.2015
- Managed project timelines and deliverables for housing development initiatives.
- Collaborated with cross-functional teams to enhance community engagement strategies.
- Developed comprehensive reports on housing program effectiveness and compliance.
- Implemented process improvements to streamline application review procedures.
- Evaluated contractor performance to ensure adherence to project specifications and budgets.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Led training sessions for new staff on regulatory standards and best practices.
Associate Operator
Wells Fargo
02.2011 - 01.2013
- Operated various banking systems to facilitate transaction processing and customer service.
- Assisted in maintaining compliance with regulatory requirements and internal policies.
- Collaborated with team members to streamline operational workflows and improve efficiency.
- Resolved customer inquiries effectively, ensuring high levels of satisfaction and support.
- Ensured timely completion of projects, prioritizing tasks and coordinating with team members.
- Optimized production processes by monitoring equipment and performing routine maintenance.
- Exceeded production targets consistently through diligent monitoring of work progress and addressing challenges proactively.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Assembled products according to changing daily work orders and specific customer needs.
Administrative Assistant
San Francisco Housing Authority
09.2007 - 06.2010
Residential Advisor
Treasure Island Job Corps
05.2001 - 02.2004
- Facilitated daily residential activities, promoting a positive living environment for all residents.
- Assisted in conflict resolution among residents, enhancing community relationships and collaboration.
- Conducted regular check-ins with residents, assessing needs and addressing concerns promptly.
- Led workshops on conflict management strategies, equipping residents with essential interpersonal skills.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Assisted students in handling tough situations to resolve problems.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
- Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
- Served as a liaison between residents and housing management, effectively communicating feedback from both parties.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
- Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Established consistent relationships with students to maintain professional boundaries.
- Managed administrative tasks such as incident reporting, room assignments, and key distribution efficiently.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through building and room rounds.
- Developed, implemented and monitored residential policies and procedures.
- Evaluated student progress to identify areas of improvement and provide feedback.
Secretary
Boys and Girls Club
01.1997 - 03.1998
- Maintained accurate records and filing systems, enhancing data retrieval efficiency.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Downtown High School
San Francisco, CA06.1991
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Worksite safety
- Safety compliance
- Project management
- Schedule management
- Scheduling and planning
- Materials procurement
- Site safety management
- Conflict resolution
- Data analysis
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Client relations
- Customer support
- Proficient in software
- Client communication
- Equipment management
Timeline
Contractor
San Francisco Housing Authority
01.2013 - 02.2015
Associate Operator
Wells Fargo
02.2011 - 01.2013
Administrative Assistant
San Francisco Housing Authority
09.2007 - 06.2010
Residential Advisor
Treasure Island Job Corps
05.2001 - 02.2004
Secretary
Boys and Girls Club
01.1997 - 03.1998
High School Diploma -
Downtown High School