Tisha Edwards
Fresno,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Reception, Screening TECH
CSLPLASMA
Riverside, CA
01.2022 - 07.2023
- Researched and compiled comprehensive donor profiles, gathering data on demographics, interests, and donation history, leading to a 20% increase in personalized communication strategies
- Took accurate vitals, including blood pressure, heart rate, and temperature, for over 100 patients per day with a 99% accuracy rate
- Utilized exceptional problem-solving and clerical skills to troubleshoot and resolve technical issues related to data entry software, resulting in a 20% reduction in data entry errors.
Teacher Assistant
Think together
01.2020 - 01.2022
- Supervised and ensured the safety of 15 students during outdoor playtime and ensured they went home with the proper caregiver, resulting in zero accidents or injuries over a period of 6 months
- Collaborated with lead teacher and assisted in developing lesson plans for a diverse classroom of 25 students, resulting in improved student engagement and a 15% increase in test scores
- Organized and maintained student records, including attendance and grades, using a data entry system, ensuring accurate and up-to-date information for teachers and parents
- Assisted students with homework assignments, leading to a 20% improvement in overall academic performance among the class.
Sortation Associate
Amazon
01.2017 - 01.2022
- Maintained a 99% accuracy rate in scanning and stowing packages, minimizing errors and improving overall productivity
- Identified and resolved packaging issues, ensuring that all packages met quality standards and reducing the number of defective packages by 20%
- Improved efficiency by implementing cross-training initiatives, allowing team members to acquire additional skills and reducing downtime by 30%.
Teacher Assistant
Montessori Academy of Upland
01.2016 - 01.2018
- Maintained a clean and organized classroom environment, ensuring that all cleaning tasks were completed promptly after meals, resulting in a 15% decrease in incidents of foodborne illness
- Supervised outdoor activities for children, ensuring their safety while engaging them in physical exercise and play, leading to a 30% decrease in sedentary behavior among students.
Substitute Clerical
Claremont Unified School District
01.2010 - 01.2016
- Collaborated with special education teachers to develop and implement individualized education plans (IEPs) for 15 students, resulting in a 20% increase in academic performance
- Implemented a comprehensive behavior management system, which reduced disruptive behaviors by 30% and created a more conducive learning environment for special education children
- Supported the school's clerical department by efficiently processing 100+ student enrollment forms daily, ensuring accurate and up-to-date records for administrative purposes.
Medical Clerk
County Of San Bernardino
01.2007 - 01.2008
- Closed an average of 50 files per week, ensuring accurate documentation and organization of patient records
- Managed the closeout process for all patient documents, maintaining a 99% accuracy rate in completion and submission within required timelines.
Customer Service Clerk
Marshalls Plaza
01.2005 - 01.2006
- Opened and closed the store daily, ensuring all security measures were followed and minimizing potential risks or losses
- Provided exceptional customer service, resolving an average of 20 customer inquiries per day with a 98% satisfaction rate
- Utilized strong organizational skills to set up eye-catching displays that resulted in a 15% increase in sales for featured products.
Customer Service Clerk
Claims and Benefits Management
01.2008 - 01.2009
- Answered an average of 50 incoming phone calls per day, providing prompt and courteous assistance to customers
- Logged and processed refund checks with 100% accuracy, reducing processing time by 20%
- Initiated follow-up calls to customers who contacted the company over the weekend, resolving their inquiries and ensuring customer satisfaction.
Hostess
Disneyland Resort
01.2003 - 01.2004
- Welcomed and seated an average of 100 customers per day, ensuring efficient table turnover and minimizing wait times by 15%
- Effectively managed customer complaints by actively listening, empathizing with their concerns, and resolving issues promptly, resulting in a 95% customer satisfaction rate
- Demonstrated exceptional ability to multitask in a fast-paced environment by accurately taking orders from an average of 50 customers per shift while maintaining a high level of attentiveness to ensure accurate order delivery.
Payroll Assistance
T.D.M. Inc
01.2002
- Assisted with payroll processing for a team of 50 employees, ensuring accurate and timely payment distribution while reducing errors by 15%
- Maintained organized files and implemented a new filing system that improved efficiency by reducing search time by 30%, resulting in faster access to important documents
- Provided exceptional customer service to ensure a high level of satisfaction for over 100 clients, resulting in an average customer rating of 4.8 out of 5.
Riding Staff/Counselor
Camp Osio
01.2002
- Achieved an average data entry accuracy rate of 98%, ensuring that all camper information was accurately recorded and easily accessible for future reference
- Assisted campers individually with their needs, addressing and resolving over 50 inquiries or concerns per day, resulting in an improved overall camper experience.
Leasing Agent
Westport Property
Hawthorne, CA
05.2022 - 07.2023
- Managed multiple projects simultaneously while meeting deadlines.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Performed administrative duties such as filing paperwork and updating databases.
Special Education Paraprofessional
Pyle Elementary
Fresno, CA
08.2023 - Current
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Met one-on-one with autism students and implemented targeted behavioral plans.
- Taught note-taking techniques and test strategies.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Spoke with parents to discuss student progress and coordinate meetings.
- Administered assessments as directed by teachers or other school personnel.
- Completed day-to-day duties accurately and efficiently.
Education
Customer Service Certificate -
Chaffey College
12.2023
Career Placement Certificate -
Pride Career
12.2023
Degree... -
Chaffey College
12.2023
Degree.... -
Etiwanda High School
12.2023
Skills
- Multitasking
- Written Communication
- Team Management
- Troubleshooting
- Verbal Communication
- Active Listening
- Time Management
- Collaboration
- Relationship Building
- Interpersonal Communication
- Analytical and Critical Thinking
Timeline
Special Education Paraprofessional
Pyle Elementary
08.2023 - Current
Leasing Agent
Westport Property
05.2022 - 07.2023
Reception, Screening TECH
CSLPLASMA
01.2022 - 07.2023
Teacher Assistant
Think together
01.2020 - 01.2022
Sortation Associate
Amazon
01.2017 - 01.2022
Teacher Assistant
Montessori Academy of Upland
01.2016 - 01.2018
Substitute Clerical
Claremont Unified School District
01.2010 - 01.2016
Customer Service Clerk
Claims and Benefits Management
01.2008 - 01.2009
Medical Clerk
County Of San Bernardino
01.2007 - 01.2008
Customer Service Clerk
Marshalls Plaza
01.2005 - 01.2006
Hostess
Disneyland Resort
01.2003 - 01.2004
Payroll Assistance
T.D.M. Inc
01.2002
Riding Staff/Counselor
Camp Osio
01.2002
Customer Service Certificate -
Chaffey College
Career Placement Certificate -
Pride Career
Degree... -
Chaffey College
Degree.... -
Etiwanda High School
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