Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Tisha Flores

Tisha Flores

Daly City,CA

Summary

I've worked in Air & Ocean freight, International, and domestic. Have done personal hand carries of entries to SFO Airport meeting customer returning from abroad for hand carry cargo. Have knowledge of ISF filing as well as entry writing. Have handled Dangerous Goods, and met up with U.S. Customs for physical cargo exams. Proud to have over 20 years experience in the Freight Forwarding industry. My passion is in Customs Service, and I strive in helping bring experience of the business, and wonderful customer skills to the forefront each and every day.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Customer Operations Service COS

Bollore Logistics
South San Francisco, CA
03.2022 - 11.2023
  • Developed and implemented customer service policies and procedures that improved customer experience.
  • Analyzed customer feedback data to identify trends in customer satisfaction levels.
  • Created strategies to increase efficiency in resolving customer inquiries and complaints.
  • Interfaced with senior management on strategy development, process optimization, and resource allocation decisions.
  • Identified gaps in existing systems or processes that could lead to increased costs or decreased efficiencies.
  • Assisted in designing innovative solutions for complex problems faced by customers during their interaction with our company's services or products.

Ocean Import Coordinator

DSV Air & Sea Inc.
South San Francisco, CA
02.2014 - 03.2020
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Resolved problems, improved operations and provided exceptional service.
  • Conducted research, gathered information from multiple sources and presented results.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Insured cargo against loss, damage or pilferage.
  • Contacted suppliers and vendors about issues with deliveries or products.
  • Monitored and tracked shipments on a daily basis to ensure timely delivery of goods.

Entry Writer

Panalpina Inc
South San Francisco , CA
04.2000 - 11.2013
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Produced, reviewed and submitted documentation to U.S. Customs department to facilitate smooth cargo movements.
  • Insured cargo against loss, damage or pilferage.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Worked with all customers to understand needs and provide excellent service.
  • Resolved problems, improved operations and provided exceptional service.
  • Conducted research, gathered information from multiple sources and presented results.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Education

J Eugene Mc Ateer High School
San Francisco, Ca.
06.1993

Skills

  • Import and Export Operations
  • Global Logistics
  • Freight Forwarding
  • Transportation Coordination
  • Shipment Scheduling
  • Payment Calculation
  • Customer Support
  • Account Management
  • Documentation Skills
  • Data Entry
  • Customer Assistance
  • Insurance Coordination
  • Product Classification
  • Document Preparation
  • Collaboration
  • Research

Timeline

Customer Operations Service COS

Bollore Logistics
03.2022 - 11.2023

Ocean Import Coordinator

DSV Air & Sea Inc.
02.2014 - 03.2020

Entry Writer

Panalpina Inc
04.2000 - 11.2013

J Eugene Mc Ateer High School

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Tisha Flores