Tisha Hammonds
Lexington,KY
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for vehicle property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management, and problem-solving abilities developed over 6 years in field and many more in life. Seasoned title specialist familiar with evaluating paperwork to evaluate accuracy and integrity of information. Conscientious about evaluating details, compiling data and producing justifiable recommendations. Desire to pursue new professional challenges.
Overview
6
6
years of professional experience
Work History
Title Specialist
Copart
01.2022 - Current
- I worked remotely and manged my schedule to perform the duties needed
- Received all payoff information to existing liens shown on a vehicle title and followed up for documents and changes to the information as needed.
- Contributed to the achievement of department goals through consistent high-quality work.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Consistently exceeded performance expectations with a focus on delivering specialist level standards.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Received and reviewed incoming documents and materials for errors and verified they were completed per DMV standards in all 50 states.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Collaborated with cross-functional teams to design and implement processor improvement strategies.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Maintained organized work area by cleaning and removing hazards.
- Trained new staff members how to perform the duties of title procurement and the many processes involved.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Provided customer service to all individuals involved in total loss process to best expedite the claim.
- Have maintained the security of information required for processing the claims and accessing information needed.
- Have accessed motor vehicle records through various agencies and available programs.
- Worked through the procurement stages to become a specialist to verify the claims were processed to DMV and customer standards.
Title Procurement Customer Service Specialist
IAA, Inc.
12.2020 - 01.2022
- I worked remotely and manged my schedule to perform the duties needed
- Received all payoff information to existing liens shown on a vehicle title and followed up for documents and changes to the information as needed.
- Contributed to the achievement of department goals through consistent high-quality work.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Consistently exceeded performance expectations with a focus on delivering specialist level standards
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Received and reviewed incoming documents and materials for errors and verified they were completed per DMV standards in all 50 states.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Trained new staff members how to perform the duties of title procurement and the many processes involved.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Provided customer service to all individuals involved in total loss process to best expedite the claim.
- Have maintained the security of information required for processing the claims and accessing information needed.
- Have accessed motor vehicle records through various agencies and available programs.
Title Procurement Processor Specialist
Copart
08.2018 - 04.2020
- Received all payoff information to existing liens shown on a vehicle title and followed up for documents and changes to the information as needed.
- Contributed to the achievement of department goals through consistent high-quality work.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Consistently exceeded performance expectations with a focus on delivering specialist level standards
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Received and reviewed incoming documents and materials for errors and verified they were completed per DMV standards in all 50 states.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Collaborated with cross-functional teams to design and implement processor improvement strategies.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Maintained organized work area by cleaning and removing hazards.
- Trained new staff members how to perform the duties of title procurement and the many processes involved.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Provided customer service to all individuals involved in total loss process to best expedite the claim.
- Have maintained the security of information required for processing the claims and accessing information needed.
- Have accessed motor vehicle records through various agencies and available programs.
- Maintained and ordered supplies in office for approximately 6 months
- Worked through the procurement stages to become a specialist responsible with verifying the claims were processed to DMV and customer standards.
Education
High School Diploma -
West Jessamine High School
Nicholasville, KY01.1990
Skills
- Excel
- Office Experience
- Microsoft Office
- Clerical Experience
- Phone Etiquette
- Data Entry
- Typing
- Administrative Experience
- 10 Key Data Entry
- Word Processing
- Microsoft Outlook
- Computer Operation
- Team Collaboration
- Attention to Detail
- Front Desk
- Customer Service
- Communication skills (10 years)
- English
- Title processing
- Legal Compliance
- Document Review
- Documentation Review
- Accuracy and Precision
- Title Examination
- Time Management
- Multitasking
- Problem-Solving
- Professionalism
- Written Communication
- Self Motivation
- Reliability
- Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is everything. What you think, you become.
Gautama Buddha
Timeline
Title Specialist
Copart
01.2022 - Current
Title Procurement Customer Service Specialist
IAA, Inc.
12.2020 - 01.2022
Title Procurement Processor Specialist
Copart
08.2018 - 04.2020
High School Diploma -
West Jessamine High School
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