Tisha Hardy
Order Fulfillment / Administrative Assistant
HOUSTON,TX
Summary
Systematic Order Fulfillment Associate with 11 years of hands-on experience fulfilling customer purchase order requests for both international and domestic products. Highly skilled in arranging the freight transport of goods from container vessels to designated ports. Strong understanding of warehouse operations, policies, and procedures. I am seeking to advance my opportunities to expand my skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Assistant Order Fulfillment Administrator
5 Star International Foods LLC
Houston, TX
05.2022 - 08.2023
- Assisted the VP with supplying organic and conventional agricultural products through global sales and supply of these goods.
- Processed customer purchase order requests, selected items from inventory, and liaised between the customer and supplier for organic and conventional products.
- Kept track of the ETD and ETA of all products by creating an Excel shipping spreadsheet for organic and conventional products to be shipped and delivered.
- Followed standard SOP procedures to retain the appropriate documents from the supplier to present to both the customer and customs prior to the arrival of goods via freight truck, rail line, and/or container vessel.
- Scheduled pick-up and delivery of products from designated warehouses and port-of-call locations across the U.S. and Canada.
- Provided customers with the necessary documentation for goods that were imported from countries outside of the U.S.
Office Administrative Assistant
Apollo Trucking,Houston, TX
Houston, TX
11.2011 - 07.2021
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Obtained scanned records and uploaded them to the company's database.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Drafted agendas, meeting notes, and other documents to enhance the collaborative process.
- Scheduled and coordinated meetings, appointments, and travel arrangements for managers or supervisors.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Utilized editing programs to proofread content for typo-free emails, memos, and documentation.
Senior Client Relations Specialist
Universal Weather & Aviation, Tally-Ho
Houston, TX
03.2007 - 07.2011
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Addressed inquiries from clients and department team members.
- Referred customers to business partners based on individual preferences and demographics.
- Liaised between customers and private aviation staff to expedite orders and meet customer demands.
- Completed continuing education and training programs for professional development.
- Mentored new employees on procedures and policies to maximize team performance.
- Upheld privacy and security requirements for customer information.
Education
Associate of Science - Business Administration And Management
Texas Southern University
Houston, TXSkills
- Proficiency in Order Fulfillment
- Product Transport
- Microsoft Excel and Microsoft Office
- Account Management
- Shipping Oversight
- Industrial Management
- Record Keeping
- Reporting
- Account Reconciliation
- Knowledge of Health and Safety rules
- Food handlers license
- Attention to detail
- Staff Leadership
- Sales Planning
- Quality Control
- Large order fulfillment
- Customer order fulfillment
- Online ordering familiarity
- Accurate order fulfillment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Order Fulfillment Administrator
5 Star International Foods LLC
05.2022 - 08.2023
Office Administrative Assistant
Apollo Trucking,Houston, TX
11.2011 - 07.2021
Senior Client Relations Specialist
Universal Weather & Aviation, Tally-Ho
03.2007 - 07.2011
Associate of Science - Business Administration And Management
Texas Southern University
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