Tisha Jones

• Responsible for directing and managing activities of organization following policies, goals, and objective
• Ensure achievement of short and long-range goals for operations and growth.
• Responsible for leading and managing a comprehensive array of services and programs.
• Provides oversight to perspective management staff with training in areas of regulatory compliance, person-centered planning, and conflict resolution
• Participant in grant management processes and controls to ensure compliance with budgetary best practices and donor restrictions
• Responsible for residential home finding and development projects for organization
• Effectively direct and develop the Senior Director's competencies and skills.
• Hired and managed Senior-level administrators to drive business growth.

• Formulating Agency’s overall personnel, labor relations, diversity, benefits/compensation systems, and staff development policies; oversee, coordinate, and direct all activities in each of these functional areas
• Develops policies and oversees implementation for recruitment, screening, placement tracking of personnel
• Monitors recruitment process and modify ad needed
• Oversee implementation of systems including pre-employment and reference checks as well as tabulation of sick, vacation, holiday, and personal day utilization of over 750 agency staff
• Counsels’ employees and management regarding employee relations issues, (FMLA, PFL, disability, performance management, behavioral issues, conflict resolution, terminations, and harassment prevention
• Responsible for all Administrative investigations, grievance reports, labor management meeting and union negotiations
• Additionally, responsible for internal corporate compliance reviews and audits.
• Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
• Maintained company compliance with local, state, and federal laws and established organizational standards.
• Developed comprehensive employee training programs, resulting in more skilled workforce.
• Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
• Created succession planning strategies to ensure leadership continuity and long-term success.
• Conducted thorough job analyses to develop accurate position descriptions and salary structures.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.

• Provided leadership, direction, and evaluation of services of developmental and intellectual division
• Providing oversight of operational financial personnel activities of all individuals in residential settings
• Supervised by Vice President of Residential Services in ensuring compliance with state and federal regulations
• Responsible for (15) residential facilities in Brooklyn and Queens

Worked alongside human resources in union negotiations and administrative investigations.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

• Ensured daily oversight and compliance of (15) residential programs for developmentally disabled individuals
• Supervised a caseload of (1) Supportive IRA, (3) ICF programs that converted into an IRA residence, (10) Supervised IRA’s and (1) dually diagnosed ICF facility
• Responsible for total oversight of hiring, training, supervising, and evaluating management level staff
• Directly supervised two Assistant Director, and four Coordinators.

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Developed and maintained relationships with external partners to facilitate program operations.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
• Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.