Tisha Jorma Villamor
Austin,TX
Summary
Personable and service-oriented professional with a background in hospitality and customer service. Skilled at creating positive guest experiences, managing diverse cultural interactions, and handling challenging situations with grace and professionalism. Equipped with strong communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Assistant to Social Media Personality
Private Company
2023.01 - Current
Company Overview: With a reach following of 2M Followers and 500K - 1M Views
- Collaborated with Brands such as AMEX, Dunkin Donuts, iWant TFC, Amazon Alexa, Sony, Bose & Coach
- Content Creation Support - Assisting with brainstorming and creating ideas for posts, videos and stories
- Editing videos or other visual assets like Canva
- Scheduling and Posting - Managing a content calendar to ensure timely posting across all platforms
- Research Trends - Staying updated on the latest social media trends and platform updates.
- Administrative Tasks - Managing emails, schedules, and appointments related to the personality's brand.
- Personal Assistance - Booking travel, managing event schedules, handling errands that indirectly support their work
Food Server
888 Asian Restaurant
Austin, USA
2020.01 - 2022.12
- Delivered exceptional service to a diverse clientele, ensuring customer satisfaction
- Anticipated guest needs and provided personalized recommendations
- Maintained a calm demeanor under high-pressure and fast-paced environments
Assistant Manager
Reunion 19
Austin, USA
2020.06 - 2020.12
- Supervised to uphold excellent customer service standards
- Managed daily operations, ensuring a welcoming and organized environment
- Resolved customer concerns promptly and effectively
Internship (Multiple Roles)
Xanterra South Rim
Grand Canyon, USA
2018.12 - 2019.12
- Front Desk: Assisted international guests, handled inquiries, and provided travel recommendations
- Food Server: Ensured a welcoming dining experience while maintaining cleanliness and efficiency
- Line Cook: Collaborated with the team to prepare high-quality meals, adhering to safety standards
Line Cook
Xanterra South Rim
Grand Canyon, USA
2017.03 - 2017.06
- Student Exchange Program
- Supported kitchen operations, contributing to a team-oriented work environment
- Enhanced cultural awareness by interacting with colleagues and guests from diverse backgrounds
Education
Bachelor of Science - Tourism Management
Arellano University
Manila, Philippines03.2018
Skills
- Customer Service
- Team Collaboration
- Multicultural Awareness
- Adaptability
- Time Management
- Multitasking
- Safety Awareness
- Presentation creation
- Digital Tools
- Organizational and administrative skills
Languages
- English
- Tagalog
Additional Qualifications
- Knowledge of hospitality and tourism industry best practices.
- Experienced in handling international clients and cultural diversity.
- Physically fit and capable of meeting the demands of the role.
Timeline
Assistant to Social Media Personality
Private Company
2023.01 - Current
Assistant Manager
Reunion 19
2020.06 - 2020.12
Food Server
888 Asian Restaurant
2020.01 - 2022.12
Internship (Multiple Roles)
Xanterra South Rim
2018.12 - 2019.12
Line Cook
Xanterra South Rim
2017.03 - 2017.06
Bachelor of Science - Tourism Management
Arellano University