TIsha Journet
BREAUX BRIDGE,Louisiana
Summary
Excellent communicator with22 years of experience in demanding call center environment as a Customer Service Representative & Sales Support Specialist. Highly familiar with AT&T & LUS Fiber products and services ie. wireless, internet, landline phone services. Results-oriented professional who excels at uncovering customer needs, finding solutions and handling objections. I am looking for a position in a high-growth company with an opportunity to grow within the company. Self-motivated with strong organization skills, exceptional communication and computer abilities.
Overview
25
25
years of professional experience
Work History
Sales Support Specialist
ONTRAC/FIBER MEDIA - LUS FIBER
06.2019 - 01.2025
- Promoted business as superior provider committed to efficiency and accuracy when engaging with customers
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details
- Received and managed10 to30 phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments
- Demonstrated dedication to continuously improving product knowledge
- Described Phone, Internet, & Wireless service to customers and accurately explained details and care of merchandise
- Assisted customers by listening and finding solution to problems and by making on extensive product knowledge
- Helped to retain customers based on prior usage and potential servicing needs
- Handled customer and sales rep complaints and escalations for appropriate resolutions
- Lead a team of approx.6 reps in regards to quality call control as well as maintaining customer satisfaction at all times
- Provided support for sales rep’s in closing the gap in customer sales
- Provided sales rep assistance in resolving system related issues for order entry, placed orders if needed as well
- Checked to ensure accuracy of sales’ rep contracts and orders as well as provisioning
- Handled and processed checking and credit card transactions via different payment processing systems
- Set up and managed autopay and ACH transactions, as well handling delinquent account write off and collection activities
- Laid off, company downsized
Service & Sales Specialist
AT&T Mobility
05.2002 - 09.2018
- Promoted business as superior provider committed to efficiency and accuracy when engaging with customers
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details
- Received and managed10 to30 phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments
- Demonstrated dedication to continuously improving product knowledge
- Described Phone, Internet, & Wireless service to customers and accurately explained details and care of merchandise
- Assisted customers by listening and finding solution to problems and by making on extensive product knowledge
- Helped to retain customers based on prior usage and potential servicing needs
- Handled customer and sales rep complaints and escalations for appropriate resolutions
- Lead a team of approx.6 reps in regards to quality call control as well as maintaining customer satisfaction at all times
- Provided support for sales rep’s in closing the gap in customer sales
- Provided sales rep assistance in resolving system related issues for order entry, placed orders if needed as well
- Checked to ensure accuracy of sales’ rep contracts and orders as well as provisioning
- Handled and processed checking and credit card transactions via different payment processing systems
- Set up and managed autopay and ACH transactions, as well handling delinquent account write off and collection activities
- Medical
Cashier Customer Service
Texaco Inc.
03.2000 - 02.2002
- Received incoming materials and products and verified package receipt with freight records
- Handled and processed cash and credit card transactions
- Checked customer identification for alcohol, cigarette, and lottery sales
- Developed reputation as an efficient service provider with high levels of accuracy
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Earned management trust by serving as key holder, responsibly opening and closing store
- Performed diversified functions with minimal oversight, including inventory counting, and bank deposits
Education
Certified Nursing Assistant - undefined
Evangeline Technical College
Martinville, LA01.1999
High School Diploma - undefined
Cecilia High School
Cecilia, LA01.1998
Skills
- Sales reps schedule management
- Excellent Time management Skills
- Strong client relations
- Extremely Detail Oriented
- Relationship building
- Cash flow management
- Multi-tasking strength
- Tech Savvy w/ Advanced knowledge of
- Exceptionally fast learner
- MS Windows, Word, Excel proficient
- Adapt to diverse groups
- Conflict resolution
- Independent thinker
- Great interpersonal skills and excellent written communicator
Timeline
Sales Support Specialist
ONTRAC/FIBER MEDIA - LUS FIBER
06.2019 - 01.2025
Service & Sales Specialist
AT&T Mobility
05.2002 - 09.2018
Cashier Customer Service
Texaco Inc.
03.2000 - 02.2002
Certified Nursing Assistant - undefined
Evangeline Technical College
High School Diploma - undefined
Cecilia High School
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