Summary
Overview
Work History
Education
Skills
Timeline
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TISHA LEE

Bentonville,AR

Summary

Attentive customer service agent with experience offering ideal customer experiences through helpful support and issue resolution. Well-versed in delivering phone, email and chat support. Forward-thinking when directing specific questions to appropriate teammates to provide detailed information. Efficient and high-energy customer service agent skilled in meeting travelers' needs with proven expertise in ticketing and boarding management. Coordinate smooth flights by setting up reservations, handling upgrades and resolving service issues. Diplomatic Customer Service Agent versed in managing high-volume call reception with superior customer needs assessment. Adheres to established scripts and leverages tactful communication to address complaints and restore satisfaction. Expert-level Microsoft user with excellent history of first-call resolution. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

4
4
years of professional experience

Work History

Virtual Receptionist

AnswerNet
09.2023 - Current
  • Greeted customers and answered inquiries via telephone and email.
  • Created appointment schedules for clients.
  • Entered customer data into a virtual database.
  • Provided technical support to customers with online services.
  • Handled incoming calls, emails, and chats promptly and professionally.
  • Maintained up-to-date knowledge of company's products, services, and policies.
  • Adhered to all applicable laws when handling customer data.
  • Answered inbound telephone calls promptly and courteously, listened attentively to caller, responded to questions and accurately documented and forwarded messages.
  • Represented businesses professionally during closed or busiest hours, mastered company data and how to answer frequently asked questions and reassured callers of responsiveness.

Customer Service Agent

Promoveo
Bentonville, Arkansas
03.2023 - 09.2023
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Assisted customers with answering inquiries regarding reservations and cancellation
  • Built trusting relationship with customers to better understand needs
  • Managed customer calls efficiently in fast-paced call center environment
  • Delivered fast and friendly service to handle questions and service complaints
  • Addressed and resolved customer concerns and complaints.

Production Sewer

Junk
Bentonville, Arkansas
06.2022 - 03.2023
  • Used appropriate tools to cut materials according to specifications
  • Sewing fabric together, end to end with sewing machine
  • Operated sergers and felling machines to construct, reinforce, or decorate textiles and finished articles
  • Used templates and guides to align fabric under machine needle, guiding garments through machine with proper presser foot and tension settings
  • Completed finishing details, removing raw edges and loose threads from finished pieces
  • Maintaining a clean workstation and production floor
  • Meet daily and weekly production goals.

Medical Support Representative

Mercy
Bentonville, Arkansas
12.2019 - 07.2020
  • Facilitated patient flow by notifying the provider of arrival, aware of delays, and communicating with patient and staff
  • Verified insurance with Real Time Eligibility
  • Updated patient demographics
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
  • Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.

Education

GED -

Crowder College

Certification - CNA -

Carthage Technical Institute

Skills

  • Customer Service
  • Customer Care
  • Information verification
  • Call management
  • Problem resolution
  • Information security
  • Strong communication
  • Positive and professional
  • Office Equipment

Timeline

Virtual Receptionist

AnswerNet
09.2023 - Current

Customer Service Agent

Promoveo
03.2023 - 09.2023

Production Sewer

Junk
06.2022 - 03.2023

Medical Support Representative

Mercy
12.2019 - 07.2020

GED -

Crowder College

Certification - CNA -

Carthage Technical Institute

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TISHA LEE