Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tisha McNeal

Charlotte,NC

Summary

A DEDICATED, RESULTS-DRIVEN PROFESSIONAL WITH SOLID HUMAN RESOURCES, HEALTHCARE, MANAGEMENT, MARKETING, AND SALES EXPERIENCE

Overview

21
21
years of professional experience

Work History

CUSTOMER CARE MANAGER/HR & PAYROLL SERVICES

Alight Solutions
09.2011 - Current
  • Partner with CC Client Managers to improve quality of the Customer Care Team with a focus on quality and individual associate development
  • Administer CC/HR Policies and evaluates performance management of CCRs
  • Manage compensation/pay for all associates in unit for IR and A&R purposes
  • Serve as the subject matter expertise for Annual Performance Management cycles (mid-year, yearly, etc.)
  • Identify process improvements/enhancements to desktop tools and client provisions/processes and share these with Client Specialists and Client Managers
  • Review and approve weekly payroll, including processing prior period adjustments for direct reports and other team delegations in Workday
  • Serve as the Workday HCM, Talent, Performance, and Learning system expert and support the functional lead in the day-to-day support of business processes
  • Working knowledge of ServiceNow and operate within the SLAs when addressing tickets closure

SALES MANAGER/SMALL BUSINESS CO-OWNER

The Glass Slipper Shoe Boutique
08.2009 - 08.2011
  • Recruit, develop, motivate, and train staff of sales associates in retail store and web domain
  • Increase in store and online sales by 20% within 6 months, while expanding local customer base
  • Manage payroll, timekeeping, and employee relations for sales employees
  • Focus on selling products to fit customers' needs in local market by launching market research initiative
  • Coordinate and manage business operations, including inventory selection, sale shows, and events
  • Responsible for payroll distribution, employee scheduling, and organization of staff meetings
  • Operate with staff to deliver a friendly customer service base environment
  • Designed detailed business plans to outline finances, goals and operations of the company
  • Prepared weekly schedules to verify proper floor coverage and support within fiscal guidelines.

MARKETING RESEARCH MANAGER

Cunningham Field and Research
07.2004 - 08.2008
  • Recruit, manage, train, and coach a team of 15 marketing research employees including analysts
  • Manage employee scheduling, timekeeping, payroll, and performance management
  • Effectively took on the role as the leader and directed the organization towards achieving the goal of attaining a successful marketing strategy
  • Deliver effective sales and marketing communications, lead business partnership developments, team building, and mentoring
  • Identify and manage the marketing organization's external business partner relationships
  • Assessed projects against budgets and timelines, keeping team and assignments on task
  • Cultivated business partnerships to build lasting relationships with internal and external parties.

SENIOR SALES ASSISTANT

It's Fashion
10.2003 - 07.2004
  • Exercise marketing strategies and best practices to increase sales goals and foot traffic
  • Utilize voice of the customer to efficiently maximize profits and optimize business operations
  • Create a warm and friendly environment by providing customers with impeccable customer service
  • Ensure proper merchandise processing, display, and oversee/monitor loss prevention
  • Manage day-to-day activities of the sales floor and drive sales forward.

Education

Bachelor of Arts - Health Care Administration

University of Phoenix
Tempe, AZ
12.2011

Bachelor of Science - Computer Science

South Carolina State University
Orangeburg, SC
04.2003

Skills

  • Operating Systems: Windows XP
  • Applications: Workday, HRIS, Service Now, PeopleSoft, Siebel, Lotus Notes, Workbrain, Teams, CSPRO, Colleague Zone, SNOW, Payroll Cloud/ALIS, Jira
  • MS Office: Word, Excel, PowerPoint, Outlook, Visio, and Project
  • Customer Relations
  • Training and mentoring
  • Delegation and Supervision
  • Team Management

Timeline

CUSTOMER CARE MANAGER/HR & PAYROLL SERVICES

Alight Solutions
09.2011 - Current

SALES MANAGER/SMALL BUSINESS CO-OWNER

The Glass Slipper Shoe Boutique
08.2009 - 08.2011

MARKETING RESEARCH MANAGER

Cunningham Field and Research
07.2004 - 08.2008

SENIOR SALES ASSISTANT

It's Fashion
10.2003 - 07.2004

Bachelor of Arts - Health Care Administration

University of Phoenix

Bachelor of Science - Computer Science

South Carolina State University

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Tisha McNeal