Tisha Morris
Holdenville Public Schools
Holdenville,OK
15
years of professional experience
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Work History
High School Math Teacher
5 Years- Developed engaging lesson plans to enhance student understanding of mathematical concepts.
- Implemented differentiated instruction strategies to meet diverse learning needs in the classroom.
- Assessed student performance through regular quizzes and tests, providing constructive feedback for improvement.
- Utilized technology tools, such as interactive whiteboards and educational software, to facilitate dynamic learning experiences.
- Conducted after-school tutoring sessions to support struggling students in mastering foundational math skills.
- Participated in professional development workshops to stay updated on best practices in math education.
- Created a positive classroom environment that encourages student participation and fosters a love for mathematics.
- Promoted a positive classroom environment by fostering respectful communication and encouraging teamwork among students.
- Managed student behavior in classroom and administered approved discipline to create classroom environment conducive to learning.
2nd Grade Substitute Teacher
8 Months- Developed and implemented lesson plans tailored to diverse student needs.
- Facilitated classroom management strategies to maintain a positive learning environment.
- Collaborated with teachers to support curriculum objectives and student engagement.
- Adapted instructional materials for various learning styles and abilities.
Customer Service Representative
7 Years- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, ensuring compliance with banking regulations and internal policies.
- Collaborated with team members to streamline service processes, improving response times and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Science - Mathematics Education
Associate of Science
Skills
Customer relationship development
Patience and empathy
Listening and comprehension
Relationship building
Data entry efficiency
Decision-making
Customer needs assessment
Regulatory compliance
Stress tolerance
Transaction processing accuracy
Customer relationship management
Problem-solving
Time management
Multitasking and organization
Clear communication
Team collaboration
Conflict resolution
Timeline
High School Math Teacher
Holdenville Public Schools
08.2019 - 08.2024Read More
2nd Grade Substitute Teacher
Holdenville Public Schools
09.2018 - 05.2019Read More
Customer Service Representative
Security State Bank
06.2009 - 06.2016Read More
East Central University
Bachelor of Science from Mathematics Education
Read More
Seminole State College
Associate of Science
Read More