Tisha Smith
Assistant Branch Manager
McLoud
Summary
Results-driven manager with a proven track record of team building, leadership, and motivation. Demonstrates exceptional customer relations and relationship-building skills. Utilizes independent decision-making and sound judgment to drive company success. Committed to enhancing employee engagement and performance through training, monitoring, and morale-building efforts.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Work History
Assistant Manager
First Fidelity Bank
Oklahoma City, OK
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Reduced teller errors by implementing comprehensive cash handling training sessions.
- Streamlined banking operations by implementing efficient processes and procedures.
- Developed strong relationships with clients, providing exceptional service that retained their loyalty and trust.
- Examined customer loan applications for loan approvals and denials.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
Banking Officer - Personal Banker
Prosperity Bank
Norman, Ok
03.2021 - 05.2022
- Increased customer satisfaction by providing timely and accurate banking services.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Backed up teller team by handling needs of new and existing customers at main counter.
Member Service Officer
True Sky Credit Union
07.2020 - 02.2021
- Conducted routine audits of accounts, verifying balances and ensuring compliance with credit union policies.
- Collaborated with colleagues to develop strategies for improving overall member experience and service delivery.
Teller Supervisor
Prosperity Bank
Oklahoma City, OK
07.2018 - 07.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Trained new hires on customer service policies and procedures.
- Examined tellers' reports of daily transactions for accuracy.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
Deposit Banker
First National Bank & Trust of Chickasha
06.2016 - 06.2018
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Teller
Liberty National Bank
07.2015 - 05.2016
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
CSR/Teller
All America Bank
03.2007 - 07.2015
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Education
High School Diploma -
Mustang High School
Mustang, United States 08.2001 - 05.2002
Skills
Operations management
Accomplishments
- Supervised team of 5 staff members.
- Graduated Leadership Moore XXVI
Certification
Licensed Notary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Oklahoma Bankers Association
Timeline
Assistant Manager
First Fidelity Bank
05.2022 - Current
Banking Officer - Personal Banker
Prosperity Bank
03.2021 - 05.2022
Member Service Officer
True Sky Credit Union
07.2020 - 02.2021
Teller Supervisor
Prosperity Bank
07.2018 - 07.2020
Deposit Banker
First National Bank & Trust of Chickasha
06.2016 - 06.2018
Teller
Liberty National Bank
07.2015 - 05.2016
CSR/Teller
All America Bank
03.2007 - 07.2015
High School Diploma -
Mustang High School
08.2001 - 05.2002
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