Tisha Smith
Assistant Branch Manager
McLoud
Summary
Results-driven manager with a proven track record of team building, leadership, and motivation. Demonstrates exceptional customer relations and relationship-building skills. Utilizes independent decision-making and sound judgment to drive company success. Committed to enhancing employee engagement and performance through training, monitoring, and morale-building efforts.
Overview
18
18
years of professional experience
23
23
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
First Fidelity Bank
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Banking Officer - Personal Banker
Prosperity Bank
03.2021 - 05.2022
- Increased customer satisfaction by providing timely and accurate banking services.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
Member Service Officer
True Sky Credit Union
07.2020 - 02.2021
- Conducted routine audits of accounts, verifying balances and ensuring compliance with credit union policies.
- Collaborated with colleagues to develop strategies for improving overall member experience and service delivery.
Teller Supervisor
Prosperity Bank
07.2018 - 07.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
Deposit Banker
First National Bank & Trust of Chickasha
06.2016 - 06.2018
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Teller
Liberty National Bank
07.2015 - 05.2016
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
CSR/Teller
All America Bank
03.2007 - 07.2015
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Education
High School Diploma -
Mustang High School
Mustang, United States 05.2001 - 05.2024
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Employee scheduling
Task delegation
Team motivation
Decision-making
Time management
Recruiting and interviewing
Team building
Accomplishments
- Supervised team of 5 staff members.
- Graduated Leadership Moore XXVI
Certification
Licensed Notary
Timeline
Assistant Manager
First Fidelity Bank
05.2022 - Current
Banking Officer - Personal Banker
Prosperity Bank
03.2021 - 05.2022
Member Service Officer
True Sky Credit Union
07.2020 - 02.2021
Teller Supervisor
Prosperity Bank
07.2018 - 07.2020
Deposit Banker
First National Bank & Trust of Chickasha
06.2016 - 06.2018
Teller
Liberty National Bank
07.2015 - 05.2016
CSR/Teller
All America Bank
03.2007 - 07.2015
High School Diploma -
Mustang High School
05.2001 - 05.2024
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