Tisha Peters
Dallas,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
Work History
Senior Development Admin | Manager
Apple
06.2013 - Current
- Partner with human resources, SMEs, legal, and vendors for efficiency
- Collaborate with stakeholders to identify gaps, needs, and deliverables
- Anticipate outcomes, negotiate, and overcome conflicting expectations
- Mitigate issues with strategic thinking to ensure timely resolutions
- Analyze, road map, budget, schedule, and delegate training requests
- Inspire and coach developers to influence top-notch learning solutions
- Track program effectiveness, provide feedback, and documentation
- Conduct audits and evaluations to ensure learning objectives are met
- Spearhead cross-functional projects to affect change across the world
- Design and deliver high profile, T3, new hire, and leadership training
- Create knowledge base articles, launch training, resources, and surveys
- Edit, optimize, curate, and revive archived material, with a fresh approach
- Manage large teams while using unique methods to drive business goals.
Trainer | Quality Manager
AT&T
08.2007 - 05.2013
- Created lesson plans, schedules, and role-play scenarios for training
- Facilitated engaging and upbeat training with over 90% graduation rate
- Managed a team of 25 reps in remote and call center environments
- Evaluated calls based on the North Star method and provided feedback.
Education
MBA - Information Systems & Technology
Kennesaw State University
Kennesaw, GA01.2019
BA - Business Administration
Peru State College
Peru, NE01.2014
Accomplishments
- 100% on-time deliverable rate
- 98% overall development success rate
- 22 WOW awards for outstanding leadership & customer satisfaction
- 3x “Forward Thinker of the year” award winner for unique coaching and delivery
- Conceptualized “Redirect to Success”, which decreased turnovers by 13%
- Developed “Project TMAPP”, which boosted morale and leader development
- “Exceeds Expectations” in Innovation and Results on every annual review
Core Qualifications
- Adult Learning Principals, LMS, Instructional Design, T3
- Forecasting, Analysis, Assessment, CONSULTING, Reporting
- Script Writing, Editing, Web-Authoring, Multimedia
- Written, Verbal, VISUAL, Interpersonal Communication
- Time Management, Kanban, Organization, Prioritization
Highlights
- Qualified Learning and Development Manager, fluent in learning technologies
- Skilled Corporate Trainer with experience in all delivery modalities
- Flexible Project Manager who thrives under aggressive deadlines
- Influential Team Manager with a solid track record and strong business acumen
- Natural communicator, skilled in building relationships and influencing others
- Forward thinker, prized for innovative solutions and attention to detail
Timeline
Senior Development Admin | Manager
Apple
06.2013 - Current
Trainer | Quality Manager
AT&T
08.2007 - 05.2013
MBA - Information Systems & Technology
Kennesaw State University
BA - Business Administration
Peru State College
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