Tisha Radney

Managed patient scheduling and appointment coordination for efficient office operations. Ensured accurate patient registration and insurance verification. Implemented electronic health record systems for improved data management and accessibility.

Trained new staff on front office procedures, enhancing team efficiency and productivity. Adhered to strict HIPAA guidelines to protect patient privacy. Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility. Helped patients complete necessary medical forms and documentation. Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details. Supported office staff and operational requirements with administrative tasks.

Managed multi-line phone system and pleasantly greeted patients. Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling. Answering phones, taking messages, and schedule/ reschedule appointments. Collecting co-pays and process payments. Manage correspondence: emails, faxes, referrals, and medical records request.

I was told by a nurse that " Due to budget cuts today is your last day on May 16th 2025.

• Managed escrow transactions from initiation to closing, ensuring compliance with regulatory requirements.
• Coordinated communication between clients, lenders, and agents to facilitate smooth escrow processes.
• Reviewed and prepared closing documents, verifying accuracy and completeness before distribution.
• Assisted in resolving title issues and discrepancies through diligent research and collaboration with title companies.
• Maintained detailed records of all transactions, enhancing organization and accessibility for team members.

• Managed patient scheduling, ensuring efficient use of appointment slots and minimizing wait times.
• Coordinated communication between medical staff and patients, enhancing information flow and service quality.
• Processed patient intake forms with accuracy, maintaining compliance with healthcare regulations and confidentiality standards.
• Trained new receptionists on office procedures and software systems to ensure smooth operational transitions.
• Implemented electronic health record (EHR) management practices, improving data accessibility for healthcare providers.
• Oversaw daily front desk operations, maintaining organization and addressing patient inquiries effectively.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Reviewed and sent medical records to other physicians upon request.
• Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
• Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.

I started work in Mineola, then got transferred to Tyler office to make copies. I received a call from previous employer and they wanted me to come back.

• I took time off to help a close family friend she had several accidents that needed one on one attention

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Answering phones, emails, faxes and directing them to to appropriate person.
• Verification of insurance for therapy

I gave my 2 weeks notice to help a family friend

• Faxing, copying, answering phones, waiting on customers, insurance verifications, medical records, organized, we used AS400, and excel software. Collecting copays , data entry, scanning records.
• Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
• Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
• Trained new reception staff on administrative procedures and customer service best practices.
• Managed patient scheduling and appointment coordination for efficient office operations.
• Maintained organized filing systems for patient records, ensuring compliance with privacy regulations.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Transcribed phone messages and relayed to appropriate personnel.
• Obtained payments from patients and scanned identification and insurance cards.

• Scheduling, check in and check out, data entry, copying, faxing, filing insurance claims, customer service, sorted mail