Years of Customer Service Experience
Hi, I’m
Tisha Roemen
Mental Health, B.A. Psychology
Parker,Colorado
Summary
Recent Psychology graduate with excellent educational credentials and interpersonal skills. A highly motivated, self-aware, deeply compassionate scholar. Educated professional with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Reliable Shift Leader with over 10 years of experience in customer service. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Empathetic Clinical Behavioral Health student known for deeply connecting with humanity, maintaining comfort and promoting wholeness in others. Easily collects information pertaining to variety of cultures and personages through conversations, and in-depth communicative questions uniquely tailored to each individual. Excellent observational and analytical skills with tremendous insight into patients' mental processes and emotional disposition. I am deeply passionate about facilitating positive change in the lives of others and am driven to make a meaningful impact in the field of mental health. The prospect of furthering my education and expanding my skill set in counseling is a lifelong dream that I have been intent on achieving for over a decade and am now actualizing. I am confident that my education, interpersonal skills, empathy, and dedication to helping others positions me as a highly qualified candidate suited for a conglomerate of employment objectives and responsibilities.
Overview
13
Work History
Caribou Coffee
Shift Supervisor + Barista
9 2013 - 5 2024
Job overview
- Offered strong customer service skills, keeping customers satisfied, and creating a friendly environment
- Provided customer service and was continually involved in training new team members
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of work environment.
Snooze AM Eatery
Table Busser + Food Runner
06.2015 - 02.2018
Job overview
- Employed at Snooze Eatery for several years as a second job to help pay for my undergraduate degree
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
- Bussed tables, cleared, cleaned, and set tables quickly to facilitate table turns during high volume periods
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Education
Metropolitan State University of Denver (MSU)Denver, Colorado
Bachelor of Arts from Psychology
01.2016 - 05.2021
University Overview
- Minor: Human Services
- Graduated summa cum laude, GPA: 3.7, Gained foundational knowledge of the prominent theories and concepts in psychology and Human Services, have comprehensive knowledge of the prominent theories and practices of counseling, have foundational understanding of statistical analysis and research methods in psychology, foundational understanding of how to conduct and document research, comprehensive understanding of the code of ethics and case law
Metropolitan State University of DenverDenver, CO
from Clinical Behavioral Health Counseling
05.2001 - 05.2024
Skills
Interpersonal SkillsWriting SkillsPublic SpeakingAdaptabilityClinical UnderstandingResearch MethodsStatistical AnalysisTheories and Practices of CounselingMotivational InterviewingKnowledge of Trauma Informed CareLearning disability awarenessBehavior ObservationIntake interviewing/RecordingExcellent CommunicationAnalytical and Critical ThinkingCultural AwarenessDependable and Responsible
Cognitive Psychology
Problem-solving aptitude
Report Writing
Psychological Assessment
Interpersonal Communication
Group facilitation
Time management abilities
Discharge Planning
Goal Setting
Treatment Programs
Professionalism
Case Documentation
Patient Screening
Mental Health Treatment
Stress Management
Building rapport
Written Communication
Intake assessments
Relationship Building
Analytical Skills
Behavior Analysis
Multitasking
Continuous Improvement
Substance Abuse Counseling
Psychological Testing
Research
DSM-IV classification
Case Management
Cognitive behavioral therapy
Group Therapy
Professional Demeanor
Attention to Detail
Publications
Numb, Veenue Keller, https://www.amazon.com/Numb-Veenu-Keller/dp/153007276X
Volunteer Experience
Cross-Cultural Volunteer Experience, Began prioritization of cross-cultural experiences Learned about cultural bias and my role in facilitating help cross-culturally
Timeline
Metropolitan State University of Denver (MSU)
Bachelor of Arts from Psychology
01.2016 - 05.2021
Table Busser + Food Runner
Snooze AM Eatery
06.2015 - 02.2018
Metropolitan State University of Denver
from Clinical Behavioral Health Counseling
05.2001 - 05.2024
Shift Supervisor + Barista
Caribou Coffee
9 2013 - 5 2024